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Customer Service & Remittance Handling
Greet and assist customers in sending and receiving remittances via MoneyGram, Ria, and other platforms.
Ensure accurate entry of sender/receiver information in the system.
Verify customer identification and compliance documents as per AML/KYC requirements.
2. Transaction Processing
Handle cash accurately and ensure proper reconciliation at the end of each shift.
Generate receipts and provide confirmation to customers for each transaction.
Maintain proper logs and system entries of all remittance transactions.
3. Compliance & Documentation
Ensure compliance with SBP, AML/CFT, and internal operational policies.
Report any suspicious transactions or behaviors to the Compliance Officer or Branch Manager.
Keep updated knowledge of regulations related to MoneyGram and Ria.
4. Record Keeping & Reporting
Maintain organized records of all processed remittance transactions.
Assist in daily cash reporting and system backups.
Cooperate during internal audits and compliance inspections.
5. Team Collaboration & Support
Work closely with other team members to ensure smooth branch operations.
Assist in other counter or customer service duties as needed.
Maintain a clean, professional, and secure work environment.
AA Exchange Company (Pvt) Ltd.
AA Exchange is an established name in the money Exchange and Remittance business market and has been serving customers through our various products and services over more than 13 years. I am honored to say that AA Exchange is always striving to provide the additional services to meet customers financial needs, not only foreign currency exchange but also in-home remittances. We are the only exchange house in Pakistan providing Money Gram, Western Union and RIA Financial remittance services under one roof. As a part of our strategy for reaching out to the customers, we are opening more branches across Pakistan, locations most convenient for customers not only in urban areas but focusing on rural areas as well. AA Exchange is the name of trust and professionalism that cares for its customer.
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