Assistant Manager HR

We are looking for an experienced and dynamic Assistant Manager – HR who will oversee both HR Operations and Talent Acquisition. In this  position, you will be responsible for managing day-to-day HR operations, including payroll, contract management, employee relations, and other HR processes, while also driving recruitment and talent acquisition strategies. You will ensure smooth and efficient HR processes while fostering a positive employee experience and driving talent acquisition to support the organization’s goals.

Key Responsibilities:

HR Operations:

• Payroll Processing: Ensure high accuracy in payroll processing by monitoring payroll entries, resolving discrepancies, and ensuring timely payroll delivery.
• Contract Management: Oversee the end-to-end process of new hire and contract renewals, tracking processing time and ensuring compliance.
• Employee Separation Handling: Manage employee separation cases, ensuring compliance with company policies and timely processing of separation cases.
• Data Management & Audits: Conduct audits on employee data to ensure accuracy and compliance, maintaining a high Employee Data Accuracy Rate.
• Grievance Resolution: Handle and resolve employee grievances efficiently while maintaining a professional approach, tracking grievance resolution times.
• Verification Processing: Oversee police checks, settlement verifications, and medical claims, ensuring timely and accurate processing.
• Document Issuance: Manage the issuance of employment and experience letters, ensuring compliance with turnaround time targets.
• Settlement Processing: Monitor and ensure the accuracy of monthly settlement processing, minimizing errors.
• Employee File Audits: Conduct regular audits of employee files to ensure compliance with legal and company requirements.

Talent Acquisition:

• Recruitment Strategy: Collaborate with hiring managers to develop recruitment strategies and attract qualified candidates. Manage sourcing channels such as job boards, social media, and referrals.
• End-to-End Recruitment: Oversee the full recruitment cycle, including job postings, resume screening, interview coordination, and offer management.
• Candidate Experience: Ensure a positive candidate experience throughout the recruitment process, providing timely updates and feedback.
• Employer Branding: Assist in employer branding initiatives, including campus recruitment, job fairs, and social media campaigns to attract talent.
• Data & Reporting: Maintain accurate recruitment records and generate reports on recruitment progress, helping to optimize the recruitment process.
• Onboarding Support: Assist with onboarding activities to ensure smooth integration of new hires into the company.

Key Performance Indicators (KPIs):

• Payroll Accuracy Rate
• Contract Processing Time
• Employee Data Accuracy Rate
• Grievance Resolution Time
• Separation Case Processing Time
• Recruitment Cycle Time
• Candidate Satisfaction and Experience
• Monthly Settlement Processing Accuracy
• Employee File Audit Compliance

Qualifications:

Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. Relevant certifications (e.g., PHR, SHRM-CP) are a plus.

Experience: 5-7 years of experience in HR operations and talent acquisition, with strong preference for experience in the BPO industry.

Skills:

• Strong knowledge of HR processes, recruitment strategies, and sourcing techniques.
• Proficient in HRIS systems and Applicant Tracking Systems (ATS).
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Excellent interpersonal, communication, and negotiation skills.
• Strong organizational and time-management abilities.
• Ability to work in a fast-paced, deadline-driven environment.

Desired Qualifications:

• Master’s degree in HR, Business Administration, or a related field (preferred).
• HR Certifications (e.g., SHRM-CP, PHR, or similar).
• Experience with Employee Relations and Conflict Resolution.
• Payroll or Data Management Certifications (e.g., Certified Payroll Professional).

Additional Requirements:

• Strong attention to detail, with a focus on accuracy and compliance.
• Ability to handle sensitive employee information with discretion and professionalism.
• Ability to manage multiple tasks independently and in a fast-paced environment.
• Understanding of labor laws and best HR practices.

Type: Permanent

Working Hours: 10 AM – 7 PM (On-Site)

Office Location: Abacus Outsourcing, I-9, Islamabad.

Salary: 150K-200K PKR

Benefits:

• Medical Insurance (OPD + IPD)
• Provident Fund
• EOBI
• 40 Paid leaves (Sick, Casual & Annual)
• Fuel Card (40 Litres)
• Ramadan Bonus

At Abacus, we’re not just a workplace; we’re a community built on core values. As advocates of diversity and inclusion, we proudly stand as an Equal Opportunity Employer, ensuring equitable opportunities for all. We uphold the highest standards of accountability, encouraging every team member to take ownership of their work and contribute to our shared goals. Collaboration is fundamental to our success; we believe in the power of teamwork. We foster a culture of continuous learning, where curiosity is celebrated, and growth is nurtured. Respect and empathy guide our interactions, and we embrace bold ideas and open dialogue, believing that innovation flourishes in an environment of openness.

Join us at Abacus, where our values not only define our work but also shape our identity as a community!