发布 d 天前 125 查看 Report Job
As a Customer Support & Recovery Agent, you will be the voice of our company, handling customer inquiries, resolving issues, and ensuring a positive customer experience. If you have excellent communication skills and a passion for helping others, this role is perfect for you.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Address customer inquiries, complaints, and requests with a positive attitude.
- Provide accurate information about projects, services, and company policies.
- Resolve customer issues by identifying problems and offering effective solutions as per company policies and SOPs.
- Track and monitor all outstanding dues from clients
- Initiate contact (calls, emails, WhatsApp messages) to follow up on overdue payments.
- Negotiate and arrange suitable payment plans if necessary.
- Maintain detailed logs of recovery communications and commitments.
- Ensure professional and firm conduct in all interactions.
- Identify patterns or bottlenecks in payment delays and suggest process improvements.
Requirements:
- Previous experience in a call centre or customer service role (preferred)
- Excellent verbal communication skills with a friendly and professional tone.
- Basic computer skills.
- Strong problem-solving skills and attention to detail.
What We Offer:
- Competitive salary with performance-based incentives.
- Comprehensive training and ongoing support.
- Opportunities for career growth and advancement.
- A positive and inclusive work environment.
ABS Developers Pvt Ltd
相同职位头衔
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
