Account Manager

Careem is on a mission to revolutionize daily life across the Middle East through its Everything App, which simplifies transportation, food and grocery ordering, payment management, and more. Since its inception in 2012, Careem has empowered over 2.5 million Captains to earn income and served more than 70 million customers. Operating in over 70 cities across 10 countries, from Morocco to Pakistan, Careem has built a vibrant platform that supports regional talent and entrepreneurs. The company promotes a dynamic and autonomous team culture grounded in ownership, ambition, and dedication to serving customers, partners, colleagues, and captains. Joining Careem means contributing to meaningful regional growth while benefiting from continuous learning and development opportunities.

Key Responsibilities
- Collaborate closely with the sales team to acquire and onboard restaurant partners in Dubai and Abu Dhabi.
- Assist in developing and executing growth plans tailored to assigned accounts.
- Take full ownership as the primary point of contact for assigned accounts, managing relationships and ensuring partner satisfaction.
- Utilize data-driven analysis to assess the performance of initiatives, prioritizing those with the highest return on investment.
- Work directly with merchants and internal teams to improve the merchant Net Promoter Score (NPS) by resolving experience-related challenges.
- Coordinate with internal departments such as Supply, Finance, Marketing, and Business Development to achieve growth targets and align strategies.

Required Qualifications
- A minimum of 2 years’ experience in sales or account management, with a proven track record of consistently meeting weekly and monthly targets.
- Bachelor’s degree or an equivalent qualification.
- Proficiency in Microsoft Office suite, especially Excel, and other relevant software tools.
- Demonstrated success in account management, including both direct and channel sales, with strong deal-closing capabilities.
- Experience within the food and beverage industry is highly desirable.
- Strong commitment to delivering excellent customer service and alignment with Careem’s core values: boldness, focus, agility, and collaboration.
- Highly motivated with a proactive “hunting spirit” to identify and develop new business opportunities within the Food/Service Providers sector.
- Excellent teamwork skills and the ability to collaborate effectively across local, regional, and corporate teams within a large, cross-functional organization.
- Strong communication skills with the ability to drive solutions aligned with industry trends and local market dynamics.
- Creative and analytical thinker with a positive, can-do attitude, capable of building a strong business pipeline and driving sustainable growth.
- Ability to perform well under pressure, manage ambitious targets, and develop smart, technology-driven solutions to business challenges.

Preferred Qualifications and Benefits
Careem offers a flexible work environment with four days per week in the office and one day remote, along with the option to work remotely from any country for up to 30 days annually. Tech individual contributors follow a hybrid schedule of two office days and three remote days weekly. Employees benefit from unlimited vacation days, comprehensive healthcare coverage, and fitness reimbursements that include gym memberships, health clubs, and training classes. The company fosters a culture of continuous learning and growth, providing opportunities to collaborate with inspiring colleagues and contribute meaningfully to a purpose-driven organization focused on regional impact.