یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Officer / Executive

ACE Money Transfer is a UK-based company with its headquarters in Manchester, United Kingdom. The company is an online remittance service provider for customers out of the UK, Canada, Australia, and the European Union, including Switzerland. The company is a parent company in a group of companies with a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.

Job Description:

Providing services on incoming queries through call taking and making, Live Chat, Email, Fresh desk Tickets, etc.
Treating all customers with respect and courtesy and providing them with the best possible solutions.
Responsible for Proper Follow-up of assigned tasks by the Team Leader.
Daily follow-up of complaints tickets if any.
Daily checking customer feedback and web complaints if any.
Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem, selecting and explaining the best solution to solve the problem.
Guiding new customers about how to generate a transaction and detailed follow-up until the customer fully understands the procedure.
Daily transaction follow-ups with Customer Care, Africa Desk, Operations department, and Accounts Department.
Learning about the company’s products/services and remaining up to date with any changes
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Participating in building Teams to provide the best customer services to online customers.
Use proper SOPs to use any delegations i.e., Compliance, Amendments, Processing.
Undertaking any specific Tasks as assigned by the Team Leader, Assistant Manager ePayments, Manager ePayments, and Head of Department.

مہارتیں

Listening to Customers المهارات المعدنية Global Customer Services Customer Analysis

نوکری کی تفصیلات

صنعت:

بینکنگ / مالیاتی خدمات

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

2 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

کھاریاں, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

نوآموز

تجربہ:

غیر تجربہ کار - 3 سال

اس سے پہلے درخواست دیجیۓ:

مارچ ۰۹, ۲۰۲۴

تاریخِ اِشاعت:

فروری ۰۸, ۲۰۲۴

Aftab Currency Exchange Ltd

بینکنگ / مالیاتی خدمات · 201-300 ملازمین - کھاریاں

پیروی کریں

Aftab Currency Exchange Ltd. is a UK incorporated Company that is part of the well-established Aftab group companies and has been operating in the North West of England since 2002. Our head office was the starting point of the UK success story when we commenced business with retail clients and two business associates we now have our London branch in South West London and have over the past 9 years expanded our coverage through the use of agents across the UK and now boosts a network of more than 280 business associates and agents using the Aftab Currency Exchange name which we have worked hard to maintain our credibility and trusts within the Pakistani community.