General Manager Hotel

Ambassador Hotel

۱۴ گھنٹے پہلے شائع ہوئی 90 نے دیکھا Report Job

PKR. 200,000 - 500,000/Month

You will be responsible for overseeing the overall operation and management of the hotel, ensuring profitability, guest satisfaction, and operational efficiency. This role involves leadership, strategic planning, and decision-making across all departments to ensure that the hotel meets its financial, service, and operational goals.

Key Responsibilities:

Leadership & Team Management: Lead and inspire hotel staff across all departments (front desk, housekeeping, food & beverage, maintenance, etc.), fostering a positive work culture, training, and ensuring high performance.
Operational Management: Oversee day-to-day hotel operations, including guest services, staff performance, maintenance, and housekeeping. Ensure compliance with safety and health regulations.
Guest Experience: Ensure that guests receive exceptional service throughout their stay. Address and resolve guest complaints or concerns in a timely and professional manner.
Strategic Planning: Set long-term goals for the hotel and create action plans to achieve them. Analyse performance and implement strategies for continuous improvement in guest satisfaction and profitability.
Compliance & Standards: Ensure that all operations comply with legal and regulatory requirements, as well as company policies and procedures. Maintain quality standards for all hotel operations.
Reporting & Analysis: Prepare and present regular reports on hotel performance to ownership or senior management, including financial performance, guest satisfaction, and operational metrics.

Qualifications:

Education: A bachelor’s degree in hospitality management, Business Administration, or a related field is typically required. A master’s degree is a plus.
Experience: A minimum of 10–12 years of experience in hotel management, with at least 5–7 years in a senior leadership role, preferably as a Hotel Manager or Assistant General Manager.

Skills:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Solid financial acumen, including budgeting, forecasting, and financial analysis.
In-depth knowledge of hotel operations and customer service standards.
Experience with marketing and sales, including digital marketing.
Ability to handle multiple tasks and make decisions in a fast-paced environment.
Problem-solving and conflict-resolution skills.
Proficiency in hotel management software and Microsoft Office Suite.

Personal Traits:

Results-driven with a strong focus on guest satisfaction and operational efficiency.
Adaptable, with the ability to lead through change.
High level of professionalism and attention to detail.