Security Manager

The Security Manager is responsible for overseeing and managing all aspects of security within the hotel to ensure the safety and well-being of guests, staff, and hotel property. This role involves developing security policies, supervising security staff, responding to emergencies, and ensuring that the hotel adheres to legal safety standards.

Key Responsibilities:

Security Strategy Development: Develop, implement, and update comprehensive security plans and protocols to ensure the safety of guests, staff, and property. Continuously assess the security needs of the hotel and make recommendations for improvements.
Staff Management: Recruit, train, and supervise the hotel’s security team. Ensure that all security personnel are well-trained, and professional, and adhere to hotel policies and standards.
Monitoring & Surveillance: Oversee the monitoring of the hotel’s security systems, including CCTV cameras, alarms, and other surveillance tools. Ensure that security equipment is operational and effective.
Emergency Response: Lead emergency response efforts for incidents such as fire, medical emergencies, security breaches, or natural disasters. Coordinate with local law enforcement and emergency services when necessary.
Guest & Staff Safety: Address guest and staff concerns regarding safety and security. Implement preventative measures to minimize risks (e.g., reporting hazards, monitoring entrances, and secure areas).
Incident Management: Investigate security-related incidents or accidents, including theft, property damage, or guest disturbances. Prepare reports and recommend corrective actions.
Compliance & Legal Standards: Ensure that the hotel complies with all local, state, and federal safety regulations, as well as industry standards related to security practices and protocols.
Patrol & Inspections: Conduct regular patrols of the hotel’s premises, including public areas, guest rooms, back-of-house areas, and parking lots to ensure that no security risks are present.
Collaboration with Management: Work closely with hotel management, particularly the front desk, housekeeping, and maintenance teams, to coordinate security-related issues and resolve any operational problems.
Training & Drills: Regularly conduct security drills for staff, ensuring that everyone knows how to respond in the event of an emergency (e.g., evacuation procedures, lockdown protocols).
Security Equipment & Systems: Oversee the maintenance and upgrading of security equipment, including access control systems, alarm systems, and surveillance cameras.

Qualifications:

Education: A degree in criminal justice, security management, or a related field is preferred.

Experience: At least 8–10 years of experience in a security management or law enforcement role, with 5+ years of supervisory experience in a hotel or hospitality environment.

Skills:

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Ability to remain calm and make decisions under pressure.
Knowledge of hotel operations and security systems.
Familiarity with emergency response and crisis management procedures.
Proficiency in security technology, including CCTV, alarm systems, and access control.
Certifications: Security-related certifications (e.g., Certified Protection Professional (CPP), Certified Security Officer (CSO)) are a plus.

Physical Requirements:

Ability to stand, walk, or patrol for extended periods.
Ability to respond quickly to emergencies and physically assist in situations when needed.
Occasional lifting of equipment or objects.