Client Service Executive / Call Center Agent

We are seeking a Client Services Executive to join our team in Lahore. This is a front-line role that involves direct communication with medical offices and patients, primarily based in the U.S. The successful candidate will handle inbound calls, manage service tickets, and coordinate with our headquarters to ensure timely and accurate support for our healthcare clients.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin or any other characteristic protected by law.

Females are strongly encouraged to apply. We value diversity and believe in empowering women in the workplace.

Key Responsibilities

Answer inbound calls/messages from patients, providers, hospitals, and insurance companies using VoIP/telephony systems

Make Outbound calls/messages to confirm appointments or respond to customers on already parked queries/concerns

Schedule, confirm, and reschedule appointments (PCP, Cardiology, Telemedicine, Medical Clearance, etc.) based on provider calendars

Triage messages appropriately to nurses, billing, or medical records departments

Respond to patient inquiries about lab results, medical records, and medication instructions within defined protocols

Coordinate medical records requests from patients, hospitals, and insurance companies

Document all interactions in the EHR or CRM system in real-time
Deliver exceptional client service tailored to the needs of the healthcare industry.
Strong follow-ups, clarifications, and escalations via email, messaging, and collaboration tools.

Required Qualifications

Minimum 1 year of call center experience, preferably in an international campaign

Medical Billing specialist with good spoken English will also be preferred
Strong communication skills in English (both spoken and written) are essential.
Experience in client-handling or support roles is preferred, particularly in healthcare or service-oriented industries.
Excellent organizational and coordination abilities.
Familiarity with ticketing or CRM systems is a plus.
Comfortable working in a structured office environment