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Call Center Agent

Brain Digital Marketing (Pvt.) Limited

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Responsibilities

Communicate with customers via phone, email, and chat
Provide knowledgeable answers to questions about product, pricing, and availability with potential customers, and convince them to sign a contract.
Quick thinking to provide creative solutions that address client's needs and concerns
Addressing issues and educating customers.
Strong computer skills and highly proficient Google Workspace, CRMs (Salesforce), and company communication tools (Zoom, Salesforce, MS Excel MS Word).Work with internal departments to meet customer's needs
Data entry in various platformsTo Find prospects and follow sales leads.
Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
Quick thinking to provide creative solutions that address client's needs and concerns
Document all inquiries, requests, resolutions, and follow-up tasksEscalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines

Qualifications

At least 1 - 3 years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Candidates should have good English communication skills (written and spoken)
Proficient in current Microsoft Office software including Outlook, Word, Excel, PowerPoint, and SharePoint
Effectively handle the emails & tickets assigned to you for data entry; maintain Organization speed for the data entry assignments.
Candidate should be responsible and dependable.
Candidates should have good Analytical skills.
Candidates with a long-term commitment to stay with our company are required
Excellent listening, negotiation, and presentation skills.
Excellent verbal and written communications skills