Customer Premises Associate (CPA)

We are looking for a skilled and customer-focused professional to join our team as a Customer Premises Associate based in Lahore. This role requires installing and configuring internet and telecom equipment at customer locations, providing hands-on technical support, and ensuring customers are well-informed about the use and upkeep of their services. The ideal candidate will have a solid technical foundation, excellent communication abilities, and a dedication to delivering outstanding service.

Key Responsibilities:
- Install and configure internet and telecommunications equipment at customer premises.
- Troubleshoot and resolve technical issues efficiently during on-site visits.
- Educate customers on the proper use and maintenance of provided services.
- Maintain accurate and detailed records of all service activities and customer interactions.

Required Qualifications:
- Diploma of Associate Engineering (DAE) or Technical Diploma in Electrical, Electronics, Telecommunications, or a related field.
- Practical knowledge of networking and telecom systems.
- Strong communication skills and the ability to solve problems effectively.
- Willingness to travel within Lahore to attend customer visits.

Preferred Qualifications and Benefits:
- Basic monthly salary of PKR 37,000.
- Attractive performance-based commission structure to reward excellent work.
- On-the-job training to enhance technical and customer service skills.
- A friendly and professional work environment that supports growth and teamwork.
- Full-time employment with in-person work location in Lahore.

This position presents an excellent opportunity for individuals aiming to grow their career in the telecommunications sector while working directly with customers to ensure smooth and reliable service delivery.