Customer Service Representative - MALE ( Remote)

Zdigitizing LLC, a leading provider of embroidery digitizing and vector art services for embroidery machine owners worldwide, is seeking a dedicated Customer Service Representative (CSR) to join our remote team on a full-time, permanent basis. This role is ideal for individuals who are passionate about delivering exceptional customer support and contributing to a growing company known for quality and reliability. The successful candidate will play a crucial role in managing customer interactions, resolving issues, and ensuring a seamless experience for our clients.

Key Responsibilities
- Manage customer inquiries through phone, email, and live chat channels promptly and professionally.
- Provide detailed information about products and services to assist customers effectively.
- Address and resolve customer complaints by offering practical and timely solutions.
- Support customers with order placement, tracking, and account management tasks.
- Maintain and update accurate customer records and databases.
- Follow up with customers to confirm resolution of issues and ensure satisfaction.
- Identify patterns in recurring problems and recommend process improvements.
- Comply with company policies and maintain standards of customer service excellence.

Required Qualifications
- 0 to 1 year of experience in customer service, support, or a related field.
- Female candidates are encouraged to apply.
- Strong proficiency in English, both written and verbal communication.
- Effective problem-solving and conflict resolution skills.
- Ability to manage customer relationships with active listening and empathy.
- Technical aptitude including typing speed, multitasking abilities, and basic troubleshooting.
- Excellent time management and organizational skills.
- Capability to handle challenging customer interactions with professionalism.

Preferred Qualifications and Benefits
- Reliable high-speed internet connection and a working laptop are essential.
- Availability of 6 to 8 hours of backup power to ensure uninterrupted work during outages.
- Flexibility to work on monthly rotational shifts as required.
- Employment will be based on a formal contract agreement.
- Competitive monthly salary ranging from Rs30,000 to Rs40,000.
- Fully remote work environment offering flexibility and work-life balance.

This position offers the opportunity to grow within a dynamic company while contributing to a customer-focused culture. If you are motivated to provide outstanding service and thrive in a remote work setting, we encourage you to apply and become part of the Zdigitizing team.