دسمبر ۱۳, ۲۰۲۴ شائع ہوئی 1175 نے دیکھا Report Job
We are seeking a dedicated and empathetic Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service. As a Customer Support Agent, you will be responsible for managing schedules for clients and employees, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date.
Key Responsibilities:
- Act as the primary contact for clients and employees, delivering superior customer service.
- Assign clients to appropriate employees and efficiently manage schedules.
- Maintain an up-to-date list of on-call and backup staff to secure last-minute coverage.
- Communicate schedule updates and changes to employees clearly and promptly.
- Inform managers and clients of any schedule or staffing adjustments.
- Ensure all scheduled shifts are adequately staffed and completed, maintaining high client satisfaction.
Qualifications:
- Fluent in English with strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Available to work 6 days a week with 9-hour shifts (Evening and Night Shifts)
- Detail-oriented with excellent organizational skills.
- Proficient in Microsoft Word and Excel.
- Ability to multi-task in a dynamic, fast-paced environment.
- Pleasant and professional demeanor.
مہارتیں
نوکری کی تفصیلات
Elite Consulting USA
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