We are seeking a proactive and customer-focused Chat Agent to handle live chat support and assist customers with their queries in real-time. The ideal candidate should have strong written communication skills, the ability to multitask, and a customer-first mindset.
Key Responsibilities:
Respond promptly to customer inquiries via chat.
Provide accurate product/service information.
Resolve customer issues efficiently and professionally.
Document conversations and update records.
Collaborate with other departments to resolve complex queries.
Requirements:
Strong written English communication skills.
Prior experience in customer support or live chat is a plus.
Ability to handle multiple chats simultaneously.
Tech-savvy with problem-solving skills.