We are looking for a professional and courteous Customer Service Representative (CSR) to manage customer interactions, resolve queries, and ensure customer satisfaction across various channels including phone, email, and chat. The ideal candidate must be a quick learner with strong communication skills and a passion for helping others.
Responsibilities
Handle customer calls, emails, and live chat support professionally.
Address customer complaints, questions, and concerns in a timely and effective manner.
Maintain accurate records of interactions and transactions.
Follow up with customers to ensure issue resolution and satisfaction.
Coordinate with internal departments (sales, logistics, technical) for issue resolution.
Stay updated on products, services, and company policies.
Meet individual performance KPIs (call handling time, satisfaction score, etc.).
ppI-SHINE TECHNOLOGIES/p/p