Java Software Engineer

HotelKey, established in 2015, is a prominent provider of hospitality technology solutions, supporting seven major enterprise hotel chains. The company manages approximately 1.25 million rooms currently live and has contracts with over 18,000 hotels. HotelKey’s comprehensive product suite includes an industry-leading property management system (PMS), a central reservations system, a point-of-sale system, and additional tools designed specifically to meet the needs of the hospitality sector.

Key Responsibilities
- Manage and oversee the implementation and ongoing support of HotelKey’s PMS and related systems for enterprise clients.
- Collaborate closely with hotel chains to understand their operational needs and tailor solutions accordingly.
- Provide training and technical assistance to client teams to ensure smooth adoption and usage of HotelKey products.
- Work cross-functionally with sales, product development, and customer support teams to deliver a seamless client experience.
- Monitor system performance and troubleshoot issues to maintain high levels of client satisfaction.
- Assist in the development of product enhancements by gathering client feedback and industry insights.
- Maintain up-to-date knowledge of hospitality industry trends and technology advancements to advise clients effectively.

Required Qualifications
- Proven experience in hospitality technology, preferably with property management systems or central reservation systems.
- Strong understanding of hotel operations and the challenges faced by large hotel chains.
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Demonstrated ability to manage multiple client accounts and projects simultaneously.
- Problem-solving mindset with a focus on delivering practical solutions.
- Experience working in a client-facing role, providing training and support.
- Ability to work collaboratively within a team and across departments.

Preferred Qualifications and Benefits
- Prior experience working with enterprise-level hotel chains or large-scale hospitality operations.
- Familiarity with point-of-sale systems and other hospitality technology products.
- Knowledge of industry standards and compliance requirements.
- Opportunities for professional growth within a rapidly expanding company.
- Exposure to cutting-edge technology solutions tailored for the hospitality industry.
- Collaborative and supportive work environment focused on innovation and client success.

This role offers the chance to be part of a dynamic company at the forefront of hospitality technology, contributing to the success of some of the largest hotel enterprises worldwide.