Billing & Query Manager

Job Summary
We are seeking a detail-oriented and proactive Billing Supervisor to oversee the end-to-end billing process, ensuring accuracy, timeliness, and compliance with company policies and financial regulations. This role requires a strong focus on customer service, dispute resolution, and collaboration with cross-functional teams to support revenue collection and optimize cash flow. The ideal candidate will lead and develop a high-performing billing team, continuously improving workflows to enhance operational efficiency and customer satisfaction.

Key Responsibilities
- Ensure the timely and accurate completion of all internal and external billings, maintaining strict adherence to company policies and global billing standards.
- Professionally address customer queries and efficiently resolve complaints, ensuring a positive customer experience.
- Monitor and resolve issues logged in the Customer Accounting Database (CAD), maintaining data integrity and responsiveness.
- Implement effective follow-up procedures on customer feedback to drive continuous service quality improvements.
- Collaborate closely with cross-functional teams, including Credit Control, to resolve payment disputes and customer queries promptly.
- Establish and maintain robust billing and query resolution processes that emphasize accuracy, compliance, and timeliness.
- Continuously analyze and improve billing workflows to reduce errors, increase efficiency, and optimize customer satisfaction.
- Oversee billing accuracy and support revenue collection efforts by ensuring timely invoicing, dispute resolution, and minimizing outstanding balances.
- Lead, coach, and develop the billing team to meet performance targets, maintain operational efficiency, and foster a culture of continuous improvement through regular feedback and professional development opportunities.

Required Qualifications
- Proven proficiency in financial software and systems, combined with a strong understanding of accounting principles.
- Excellent analytical skills with the ability to interpret billing data and resolve discrepancies effectively.
- Strong interpersonal and communication skills, capable of managing customer interactions and collaborating with internal teams.
- Demonstrated ability to manage multiple projects and priorities in a fast-paced environment without compromising accuracy or deadlines.
- Experience in leading and motivating a team to ensure timely and accurate invoicing, payment allocation, and reconciliation.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in a supervisory role within billing or finance departments, familiarity with global billing standards, and a track record of process improvement will be highly valued. Opportunities for professional growth and development within a supportive team environment are offered.

This role is ideal for a candidate who thrives in a dynamic setting, values precision, and is committed to delivering excellent customer service while driving operational excellence. If you have the skills and experience to lead a billing team and enhance financial processes, we encourage you to apply.