Customer Support, Order Taker

Job Summary
We are seeking a detail-oriented and customer-focused Order Processing Representative to join our team. This role involves managing customer orders through multiple channels including phone, WhatsApp, and online platforms. The ideal candidate will ensure smooth communication between customers, kitchen staff, and delivery teams to guarantee timely and accurate order fulfillment. Strong interpersonal skills, technical proficiency, and the ability to handle multiple tasks efficiently are essential for success in this position.

Key Responsibilities
- Receive and accurately process customer orders via phone calls, WhatsApp messages, and online ordering systems.
- Respond promptly and courteously to customer inquiries related to the menu, order status, or any other concerns.
- Collaborate closely with kitchen and delivery teams to coordinate order preparation and dispatch, ensuring timely delivery.
- Maintain detailed and organized logs of all customer interactions, including complaints and feedback, to support continuous service improvement.
- Handle customer issues professionally, providing solutions when possible and escalating complex matters to the appropriate management level.
- Keep digital menus, order lists, and shift reports consistently updated to reflect current offerings and operational status.
- Utilize point-of-sale (POS) systems, WhatsApp, Microsoft Excel, and customer relationship management (CRM) tools efficiently to manage orders and customer data.

Required Qualifications
- Excellent verbal communication skills in both Urdu and English, with the ability to engage customers clearly and professionally.
- Strong telephone etiquette and the ability to maintain a polite and friendly demeanor during all customer interactions.
- Comfortable and confident using basic technology tools such as Microsoft Excel, WhatsApp, and POS systems.
- Effective time management skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.
- Highly organized, detail-oriented, and capable of working collaboratively within a team setting.

Preferred Qualifications and Benefits
While not explicitly mentioned, candidates with prior experience in customer service, order processing, or hospitality-related roles will find this position well-suited to their skills. The role offers an opportunity to develop expertise in digital order management and customer communication within a dynamic team environment.

If you are a proactive individual with a passion for delivering excellent customer service and managing operational details with precision, we encourage you to apply. This position is ideal for someone who thrives in a fast-moving setting and enjoys working as part of a dedicated team to ensure customer satisfaction.