Recovery Officer

Fulcrum Pvt

جون ۰۴, ۲۰۲۵ شائع ہوئی 42 نے دیکھا Report Job

PKR. 45,000 - 45,000/Month

Job Summary
We are seeking a diligent and proactive Collections Officer to join our team. The ideal candidate will be responsible for managing overdue payments by engaging with customers through various communication channels, negotiating payment plans, and ensuring timely recovery of outstanding amounts. This role requires strong interpersonal skills, attention to detail, and the ability to work independently while maintaining compliance with company policies and legal requirements. The position also involves regular field visits to assigned locations, making it essential for candidates to be comfortable with extensive travel.

Key Responsibilities
- Proactively follow up with customers regarding overdue payments through phone calls, emails, and in-person visits to ensure timely collection.
- Negotiate and establish payment plans that align with company policies and customer capabilities, aiming for mutually beneficial solutions.
- Maintain accurate, up-to-date records of all collection activities, payment statuses, and customer interactions to support transparency and reporting.
- Conduct field visits to assigned locations to pursue overdue collections and strengthen customer relationships.
- Address customer inquiries related to outstanding payments promptly and provide clear, relevant information to resolve concerns.
- Collaborate closely with internal teams such as sales, finance, and customer service to resolve disputes or discrepancies related to overdue amounts.
- Ensure all recovery processes comply with company policies and adhere strictly to legal and regulatory standards.
- Prepare and submit detailed collection reports on a daily, weekly, and monthly basis to track progress and inform management decisions.

Required Qualifications
- Proven experience in collections, accounts receivable, or a related field with a strong track record of successful debt recovery.
- Exceptional negotiation and communication skills, capable of handling sensitive conversations professionally and effectively.
- Ability to work independently, prioritize tasks, and manage multiple accounts simultaneously with minimal supervision.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook, for documentation and reporting purposes.
- Willingness and ability to travel extensively for field visits as part of the collection process.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in field collections or customer relationship management will be highly regarded. This role offers the opportunity to develop strong negotiation skills and gain exposure to various aspects of financial operations within a dynamic company environment. Travel allowances and other benefits may be provided in accordance with company policies.

If you are a motivated professional with a commitment to excellence and compliance, and you thrive in a role that combines communication, negotiation, and fieldwork, we encourage you to apply for this position.