Client Relationship Officer

Canvas Digitals

جون ۰۴, ۲۰۲۵ شائع ہوئی 178 نے دیکھا Report Job

PKR. 60,000 - 60,000/Month

Job Summary
We are seeking a dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for delivering accurate information about our products and services while ensuring a seamless customer experience. This role involves managing customer interactions through various channels, including calls, emails, and chats, and requires adherence to company policies and standard operating procedures. Strong communication skills and proficiency in MS Office are essential to succeed in this position.

Key Responsibilities
- Provide clear, accurate, and timely information regarding the company’s products and services to customers.
- Handle inbound and outbound customer communications via phone calls, emails, and live chat platforms efficiently and professionally.
- Follow established standard operating procedures (SOPs) and comply with company policies to maintain consistency and quality in service delivery.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to resolve customer issues promptly.
- Utilize MS Office tools to document and report customer feedback and service metrics.
- Continuously improve communication skills to enhance customer satisfaction and engagement.

Required Qualifications
- Excellent written and spoken English communication skills to effectively interact with customers from diverse backgrounds.
- Proficiency in communication tools and Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to manage multiple communication channels such as phone, email, and chat simultaneously.
- Strong attention to detail and ability to follow instructions and company procedures accurately.
- Demonstrated ability to handle customer inquiries professionally and courteously.

Preferred Qualifications and Benefits
- Previous experience working in an international call center or BPO environment is highly preferred, as it equips candidates with the skills needed to manage diverse customer needs and expectations.
- Exposure to handling customer service in a fast-paced setting will be advantageous.

This position offers an excellent opportunity for candidates looking to grow their career in customer service within a supportive and structured environment. If you are a proactive communicator with a passion for helping customers and a commitment to quality, we encourage you to apply.