Trainer (International Campaign)

Sybrid Lahore

۴ دن پہلے شائع ہوئی 36 نے دیکھا Report Job

PKR. 75,000 - 75,000/Month

Job Summary
We are seeking a skilled Training Specialist to design, develop, and deliver comprehensive training programs for both new hires and existing call center employees. The ideal candidate will play a pivotal role in enhancing employee skills through onboarding sessions, soft skills development, and continuous learning initiatives. This position requires a proactive individual who can assess training effectiveness, identify performance gaps, and collaborate with cross-functional teams to ensure the workforce is well-equipped to meet organizational goals.

Key Responsibilities
- Design, develop, and implement training programs tailored for new hires and current call center staff, focusing on onboarding, customer handling, communication, sales techniques, and product knowledge.
- Conduct engaging soft skills training sessions that improve agents’ interpersonal and communication abilities, ensuring a high standard of customer service.
- Evaluate the success of training initiatives by utilizing assessments, gathering participant feedback, and monitoring employee performance metrics.
- Collaborate closely with operations and quality assurance teams to identify training needs and address performance gaps effectively.
- Maintain and update training materials, manuals, and records in compliance with organizational standards and best practices.
- Provide personalized coaching and support to underperforming agents to help improve their skills and overall performance.
- Stay informed about the latest industry trends, tools, and technologies to continuously enhance the relevance and effectiveness of training programs.
- Prepare detailed reports on training outcomes, attendance, and employee development progress for management review.

Required Qualifications
- Excellent communication, presentation, and interpersonal skills, with the ability to engage and motivate learners.
- Proven ability to design interactive, engaging, and effective training content that caters to adult learning principles.
- Proficiency in Microsoft Office applications, particularly PowerPoint and Excel, to create training materials and track data.
- Solid understanding of adult learning theories and instructional design methodologies.
- Experience working with e-learning tools and Learning Management Systems (LMS) to facilitate remote or blended learning environments.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in call center environments or customer service training will find this role particularly suited to their background. Familiarity with sales processes and product knowledge training is advantageous.

This role offers the opportunity to make a significant impact on employee development and organizational success by fostering a culture of continuous learning and improvement.

If you are passionate about training and development and possess the skills to drive performance enhancement in a dynamic call center setting, we encourage you to apply.