Shift Manager/ Shift Controller with Call Centre Experience

TJ Global Services

جون ۰۵, ۲۰۲۵ شائع ہوئی 76 نے دیکھا Report Job

PKR. 100,000 - 100,000/Month

Job Summary
We are seeking a dedicated and organized Call Center Shift Manager to oversee daily shift assignments and ensure smooth operations within a dynamic call center environment. The ideal candidate will possess strong call handling skills, a commitment to delivering exceptional customer service, and the ability to lead both independently and collaboratively. This role demands a process-driven mindset, flexibility, and adherence to Health, Safety, and Environment (HSE) standards, while maintaining a professional appearance and demeanor at all times.

Key Responsibilities
The primary responsibility of the Call Center Shift Manager is to manage and assign shifts for call center staff efficiently, ensuring optimal coverage and productivity. You will be expected to handle calls effectively, demonstrating excellent communication and customer service skills. Taking ownership of both successes and challenges is crucial, with a continuous focus on meeting and exceeding performance goals.

You will work independently and as part of a team, fostering a collaborative environment that supports business objectives. Adherence to HSE procedures and processes is mandatory to maintain a safe and compliant workplace. Utilizing rostering software such as Timegate or similar tools will be essential for scheduling and shift management.

Maintaining a professional image through immaculate appearance and presentation is important, as it reflects the company’s standards. A process-driven approach is required to ensure consistency and quality, but you must also remain flexible to adapt and improve processes in response to evolving business needs.

Required Qualifications
Candidates must demonstrate proficiency in English, both spoken and written, with a preference for British or American accents to ensure clear communication. Strong verbal and written communication skills are essential for effective interaction with staff and customers.

You should be IT literate, with experience using the Microsoft Office suite, enabling efficient handling of administrative tasks and reporting. Exceptional attention to detail, organizational skills, and a customer-focused mindset are critical to success in this role.

Integrity, respect, and a positive ‘Can do’ attitude are core values expected from all candidates. The ability to work flexible shifts, including days and nights, is necessary to meet the operational demands of the call center.

Preferred Qualifications and Benefits
Experience working in a multinational call center environment is highly preferred, as it equips candidates with the understanding of diverse customer bases and complex operational requirements.

While specific benefits are not detailed, this role offers the opportunity to develop leadership skills in a fast-paced, customer-centric setting, contributing directly to the success of a reputable organization.

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This position is ideal for a motivated professional who thrives in a structured yet adaptable environment and is passionate about delivering excellent service while managing team performance effectively. If you meet the above criteria and are ready to take on this challenging and rewarding role, we encourage you to apply.