Job Summary
We are seeking a highly motivated and experienced Fiverr Account Manager to oversee and expand our company’s presence on the Fiverr platform. The ideal candidate will be responsible for managing all aspects of the Fiverr account, ensuring exceptional client service, and driving revenue growth through strategic gig optimization and client engagement. This role demands excellent communication skills, a deep understanding of Fiverr’s marketplace dynamics, and the ability to work independently during night shifts (9 PM to 6 AM PST).
Key Responsibilities
- Manage and actively grow the company’s Fiverr account(s), ensuring consistent visibility and competitiveness within the marketplace.
- Respond promptly and professionally to all client inquiries, maintaining a high level of customer satisfaction.
- Develop tailored offers and proposals that align with the specific needs and requirements of each client.
- Maintain key performance metrics including a high response rate, on-time delivery of services, and consistently achieving 5-star ratings.
- Conduct ongoing research into Fiverr trends, algorithms, and marketplace shifts to optimize gig performance and increase sales opportunities.
- Close deals with new leads while effectively upselling additional services to existing clients to maximize revenue.
- Collaborate closely with internal teams to guarantee smooth and efficient service delivery, ensuring client expectations are met or exceeded.
- Keep detailed and organized records of all communications, leads, client interactions, and conversion outcomes to support reporting and strategic planning.
Required Qualifications
- Proven track record of managing and selling successfully on Fiverr, demonstrating strong client acquisition, gig optimization, and consistent revenue generation.
- Excellent written and verbal communication skills in English, with the ability to engage professionally and clearly with clients.
- In-depth knowledge of Fiverr’s policies, algorithms, and current marketplace trends to effectively navigate and leverage the platform.
- Strong negotiation and interpersonal skills to build rapport with clients and close deals efficiently.
- Ability to work independently, manage multiple priorities, and meet deadlines under pressure.
- Flexibility and willingness to work night shifts (9 PM to 6 AM PST) to align with Fiverr’s global client base and ensure timely responses.
Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in digital marketing, customer relationship management, or freelance marketplace platforms will have an advantage. This role offers the opportunity to work in a dynamic environment where your efforts directly impact company growth and client satisfaction. Working night shifts provides a unique chance to engage with a diverse, international client base and develop specialized expertise in the Fiverr ecosystem.
If you are a proactive self-starter with a passion for client success and marketplace optimization, we encourage you to apply and join our team in driving our Fiverr presence to new heights.