Assistant Manager Sales & Operations

Job Summary
We are seeking a dynamic and detail-oriented professional to join our team, responsible for scaling and optimizing services through effective process design and continuous improvement. This role involves managing the full audit cycle, ensuring operational effectiveness through risk and control management, and fostering strong client relationships. The ideal candidate will be adept at cross-functional collaboration, project management, and delivering insightful communications to support strategic business objectives, particularly within the sales and automotive sectors.

Key Responsibilities
- Scale and optimize services by designing and refining processes to improve efficiency and effectiveness.
- Manage and execute the entire audit cycle, including risk assessment and control management, to uphold operational standards.
- Design and contribute to internal and external communications such as executive reports, presentations, detailed analyses, and strategic planning documents.
- Monitor project progress on a daily basis, identify and resolve bottlenecks, re-prioritize tasks as needed, and evaluate the impact on key objectives and outcomes.
- Engage directly with clients to understand their needs, delivering tailored and effective solutions that drive satisfaction and business growth.
- Build and sustain positive, long-term relationships with clients to support ongoing collaboration and trust.
- Prepare and present comprehensive audit reports that document findings, processes, and recommendations clearly and professionally.
- Conduct audits and training visits to contact centers, ensuring consistent checks and balances on team performance and adherence to standards.
- Collaborate closely with departments such as marketing and finance to develop and enhance sales strategies that align with organizational goals.
- Oversee budgets, forecasts, and sales targets, ensuring financial objectives are met and resources are allocated efficiently.
- Demonstrate strong leadership and motivational skills to inspire and guide teams toward achieving high performance.
- Utilize CRM tools, Microsoft Excel, and data visualization software proficiently to analyze data and support decision-making.
- Exhibit excellent written and verbal communication skills, providing clear, actionable analysis and insights to stakeholders.
- Maintain persistence, creativity, hard work, and passion, particularly relevant to sales and the automotive industry, driving continuous improvement and success.

Required Qualifications
- Proven experience in managing full audit cycles, including risk and control management.
- Strong process design and improvement capabilities.
- Excellent project management skills with the ability to track progress, resolve issues, and adapt priorities effectively.
- Demonstrated ability to communicate clearly and professionally through reports, presentations, and strategic documents.
- Experience in client relationship management with a focus on understanding needs and delivering solutions.
- Ability to conduct audits and training sessions, ensuring compliance and performance standards.
- Collaborative mindset with experience working across departments such as marketing and finance.
- Proficiency in CRM platforms, Microsoft Excel, and data visualization tools.
- Strong leadership qualities with the ability to motivate and inspire teams.
- Exceptional written and verbal communication skills.
- Passion for sales and the automotive industry, coupled with creativity and persistence.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in automotive sales environments or advanced data analysis skills will be highly valued. This role offers the opportunity to work in a fast-paced, innovative environment where leadership, creativity, and strategic thinking are rewarded.

If you are a motivated professional ready to contribute to a growing organization and drive operational excellence, we encourage you to apply.