System Support Engineer

Sybrid Lahore

جون ۰۵, ۲۰۲۵ شائع ہوئی 66 نے دیکھا Report Job

PKR. 37,000 - 37,000/Month

Job Summary
We are seeking a dedicated IT Support Specialist to provide first-level technical assistance and ensure smooth operation of our client’s IT infrastructure. This role involves managing and resolving system-related issues, supporting end-users, and maintaining compliance with security standards. The ideal candidate will demonstrate strong problem-solving skills, adaptability, and a commitment to continuous improvement while working closely with the IT Support team and other stakeholders.

Key Responsibilities
- Deliver first-level support for a variety of system-related issues, including LAN connectivity, Active Directory management, Proxy services, Email Server functionality, Antivirus protection, and overall security measures.
- Manage and prioritize service requests and workflows efficiently through the client’s call ticketing system, ensuring timely resolution and communication.
- Perform software installation, configuration, and troubleshooting to assist end-users with technical challenges.
- Follow directions from the IT Support team leader to execute assigned IT support tasks effectively.
- Install and configure network printers, ensuring seamless connectivity and usability across the organization.
- Provide general desktop support, coordinate IT-related projects, and assist with office move activities to maintain operational continuity.
- Monitor system performance and reliability, analyze issues, and implement corrective actions to prevent downtime.
- Investigate problems thoroughly, develop innovative solutions, and evaluate risks and benefits associated with proposed changes.
- Ensure compliance with intellectual property policies, technical standards, and security controls relevant to the client’s environment.
- Document procedures and processes related to supported systems and applications to maintain clear and accessible knowledge bases.
- Staff the help desk as required, providing prompt and professional assistance to users.
- Stay informed about technological advancements and changes in the client’s operating environment to anticipate and mitigate potential impacts.
- Adhere strictly to company standards, including Information Security Management System (ISMS) and HIPAA regulations, to safeguard data and systems.
- Report any security weaknesses or incidents promptly through established information security incident and weakness reporting channels.
- Exhibit professional integrity, ethical conduct, accountability, and reliability in all job functions.
- Demonstrate resilience, adaptability, and determination when facing challenges or changing priorities.
- Maintain focus on high-impact activities that align with work commitments and organizational goals.
- Actively seek feedback and identify opportunities for personal and team development to foster continuous improvement.
- Support and promote positive change and a culture of ongoing learning within the team.
- Coach and mentor team members by setting clear expectations, recognizing strengths, addressing development needs, and providing continuous performance support.

Required Qualifications
- Proven experience in providing first-level IT support across multiple systems including LAN, Active Directory, Proxy, Email Servers, and Antivirus solutions.
- Strong troubleshooting skills and ability to perform software installations and configurations.
- Familiarity with ticketing systems and workflow management.
- Knowledge of network printer installation and desktop support best practices.
- Understanding of security policies, compliance requirements such as ISMS and HIPAA, and incident reporting procedures.
- Excellent communication skills and ability to work collaboratively within a team environment.
- Demonstrated professionalism, ethical standards, and accountability.
- Ability to adapt to changing environments and maintain focus on priority tasks.

Preferred Qualifications and Benefits
While not explicitly stated, candidates who proactively pursue continuous learning, demonstrate leadership potential, and have experience coaching or mentoring others will be highly valued. This role offers the opportunity to work in a dynamic environment that supports professional growth and positive organizational change.

If you are a motivated IT professional ready to contribute your expertise and grow within a supportive team, we encourage you to apply.