Module Lead - SharePoint Support

Job Summary
We are seeking a skilled IT Support Specialist to provide Tier 1 and Tier 2 support for regulatory platforms within our organization. This role involves resolving technical issues, configuring systems, and maintaining regulatory compliance tools. The ideal candidate will have hands-on experience with SharePoint, Office365, and Veeva Vault, along with strong problem-solving abilities and excellent communication skills. You will work closely with both IT and business teams to ensure our regulatory platforms meet evolving business needs efficiently.

Key Responsibilities
- Deliver Tier 1 and Tier 2 technical support for regulatory platforms, focusing on timely issue resolution and system configuration to maintain operational effectiveness.
- Design, create, and configure SharePoint webpages tailored to support regulatory workflows and enhance user experience.
- Troubleshoot and resolve SharePoint-related issues, managing support tickets through the ServiceNow platform to ensure proper tracking and resolution.
- Collaborate proactively with IT departments and business stakeholders to understand and support changing regulatory requirements and platform enhancements.
- Utilize strong problem-solving skills to diagnose and address technical challenges, ensuring minimal disruption to regulatory operations.
- Maintain clear and effective communication with end-users and team members to provide updates, gather requirements, and deliver solutions.
- Leverage expertise in Office365, SharePoint, and Veeva Vault to optimize platform performance and support regulatory compliance initiatives.

Required Qualifications
- Proven experience providing Tier 1 and Tier 2 support for regulatory or compliance-related IT platforms.
- Demonstrated proficiency in creating and managing SharePoint webpages, including configuration and troubleshooting.
- Strong knowledge of Office365 suite and Veeva Vault platform functionalities.
- Experience using ServiceNow or similar ticketing systems for issue tracking and resolution.
- Excellent problem-solving skills with the ability to analyze complex technical issues and implement effective solutions.
- Strong verbal and written communication skills, capable of working collaboratively with both technical teams and business users.
- Ability to adapt to evolving regulatory requirements and support continuous improvements in platform capabilities.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional certifications in SharePoint administration, Office365, or IT service management (e.g., ITIL) will be highly regarded. Experience working in regulated industries such as pharmaceuticals, life sciences, or finance is a plus, given the nature of regulatory platforms involved.

We offer a collaborative work environment where your technical expertise will directly impact regulatory compliance and business success. Opportunities for professional development and growth within the IT and regulatory support functions are available.

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This role is ideal for a detail-oriented IT professional who thrives in a dynamic, compliance-driven environment and enjoys working at the intersection of technology and regulatory affairs. If you have a passion for problem-solving and a strong background in SharePoint and regulatory platforms, we encourage you to apply.