Customer Relations Officer

Job Summary
We are looking for a motivated and dedicated individual to join our team in Islamabad as a full-time Customer Service Representative. This role is well-suited for candidates holding a bachelor’s degree or higher, whether you are an experienced professional in call center environments or a fresh graduate eager to start your career. The position involves managing customer inquiries and resolving issues promptly and effectively in a fast-paced, dynamic work environment. The role requires working rotational 8-hour shifts, six days a week, demanding flexibility and a strong commitment to delivering excellent service.

Key Responsibilities
As a Customer Service Representative, you will be responsible for managing and responding to customer queries with professionalism and efficiency. You will play a crucial role in resolving customer problems to ensure satisfaction and uphold the company’s service standards. Additionally, you will utilize social media management tools such as Hootsuite and Buffer to support customer engagement and communication efforts across various platforms. Strong organizational skills are essential, as you will be required to handle multiple tasks simultaneously while maintaining accuracy and attention to detail. Clear and effective communication with customers and team members is vital to ensure smooth daily operations and a positive customer experience.

Required Qualifications
Candidates must possess a bachelor’s degree or higher to be considered for this role. While prior experience in a call center environment is preferred, fresh graduates with the right skills and attitude are encouraged to apply. Excellent verbal and written communication skills are essential to effectively interact with customers and colleagues. Strong organizational abilities are necessary to manage workload efficiently and meet performance targets. Proficiency in social media management tools such as Hootsuite and Buffer is also required to support customer communication and engagement initiatives.

Preferred Qualifications and Benefits
This position offers significant opportunities for career growth within the organization, providing a platform for professional development in the customer service field. We offer a competitive monthly salary ranging from Rs37,000 to Rs42,000, reflecting the value we place on your skills and dedication. The role is full-time and based in Islamabad, requiring in-person attendance to foster teamwork and collaboration. The rotational shift schedule provides a structured work routine, allowing for a balanced approach to work and personal life.

Joining our team means becoming part of a customer-focused environment where your contributions are valued and your growth supported. If you are enthusiastic about building a career in customer service and meet the qualifications outlined, we encourage you to apply and take the next step in your professional journey.