Customer Support representative

Job Summary
We are seeking a dedicated Customer Service Representative (CSR) to be the first point of contact for our customers. In this role, you will provide friendly, efficient, and knowledgeable support across multiple communication channels, including phone, email, and chat. Your primary responsibility will be to address customer inquiries, resolve issues, and guide users effectively, ensuring a positive experience that reflects our company’s commitment to exceptional service and helps maintain our strong reputation in the market.

Key Responsibilities
As a Customer Service Representative, you will professionally manage customer interactions through various channels such as phone, email, and live chat. You will listen carefully to customer concerns, diagnose product-related problems, and identify the most appropriate solutions to resolve issues promptly. Accurate documentation of all customer communications is essential, along with conducting timely follow-ups to confirm that problems have been fully addressed. Staying informed about our products and services is critical to providing precise and helpful information to customers, enabling you to assist them effectively.

Required Qualifications
We welcome freshers to apply for this role; however, prior experience in customer service or a related field will be considered an advantage. Strong communication and interpersonal skills are essential to engage with customers clearly and empathetically. You should possess excellent problem-solving abilities and a keen eye for detail to ensure issues are resolved accurately. The role demands the ability to multitask and thrive in a fast-paced environment, maintaining professionalism and efficiency at all times.

Preferred Qualifications and Benefits
This position offers a competitive salary ranging from Rs30,000 to Rs45,000 per month. For full-time employees, there is potential to earn a higher starting salary of Rs50,000 per month. Additionally, performance-based bonuses are provided to recognize and reward your contributions to the team. You will be part of a supportive, team-oriented workplace culture that values collaboration and professional growth. Please note, this is an on-site, full-time role requiring your presence at the office during working hours.

Joining our team as a Customer Service Representative provides a valuable opportunity to develop your customer service expertise while contributing to a dynamic and customer-focused organization. If you are passionate about helping others and eager to grow in a rewarding environment, we encourage you to apply.