International Customer Support Specialist (Voice-Based)

ibex Global

گزشتہ کل شائع ہوئی 6 نے دیکھا Report Job

PKR. 90,000 - 90,000/Month

Job Summary
We are looking for enthusiastic, fluent English-speaking professionals to join our international voice support team. This role is perfect for individuals who are passionate about helping others and confident in their English communication abilities. As part of a global leader in customer experience, you will have the chance to develop a long-term career while delivering outstanding service to customers worldwide. This position offers a dynamic work environment where your skills will directly impact customer satisfaction and brand reputation on a global scale.

Key Responsibilities
You will be responsible for handling both inbound and outbound customer service calls with the utmost professionalism. Providing timely and effective solutions to inquiries from international customers is a core part of this role. Maintaining accurate and detailed records of all customer interactions is essential to ensure continuity and quality of service. You will also collaborate closely with your team to resolve complex cases efficiently, ensuring that customer issues are addressed promptly. Meeting key performance indicators such as First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT) consistently is critical to success in this role.

Required Qualifications
Candidates should have completed O/A Levels or hold a Bachelor’s degree in any discipline. Excellent verbal and written communication skills in English are mandatory, as clear and effective communication is vital in this position. The ability to work independently while thriving in a fast-paced, customer-focused environment is essential. While prior experience in customer support is beneficial, it is not a strict requirement, making this role accessible to motivated individuals eager to grow their careers in customer service.

Preferred Qualifications and Benefits
This is a permanent, full-time position offering job stability and security within a rapidly expanding organization. We provide transport facilities for late shifts to ensure safe and convenient commuting for our employees. The work schedule includes night shifts on a rotational basis, typically between 4 PM and 11 AM, and the role requires in-person attendance at our office location. Our company fosters a dynamic and supportive work culture, emphasizing ongoing training and professional development to help you advance your skills and career. Competitive monthly compensation starts at Rs 90,000, reflecting the value we place on your expertise and dedication. Clear career progression paths are available for those who demonstrate commitment and strong performance.

If you are ready to become the voice of global brands and enhance your communication skills in a challenging yet rewarding environment, we encourage you to apply for this exciting opportunity. Join us and be part of a team that delivers exceptional customer experiences worldwide.