Email Support Representative

Job Summary
We are looking for a dedicated and professional Customer Support Representative to join our team in a full-time, in-person capacity. The successful candidate will play a crucial role in managing customer inquiries efficiently while upholding our high standards of service. This position requires flexibility, as the work schedule involves rotational shifts to ensure continuous support coverage. Candidates with prior experience in chat support and strong communication skills will find this role both challenging and rewarding.

Key Responsibilities
The primary responsibility of this role is to respond promptly and professionally to customer queries, primarily through email communication. You will be expected to resolve customer issues effectively, ensuring a positive experience, or escalate concerns to the appropriate teams when necessary. Staying informed about our products and maintaining a thorough understanding of service quality standards is essential to provide accurate and helpful responses. Additionally, you will be required to work in rotational and flexible shifts, which is critical to maintaining uninterrupted customer support.

Required Qualifications
Candidates must have completed graduation as a minimum educational requirement. Strong written and verbal communication skills are essential to succeed in this role, as clear and professional interaction with customers is a daily necessity. The ability to adapt to flexible working hours and rotational shifts is also mandatory, as this ensures continuous service availability and team collaboration.

Preferred Qualifications and Benefits
While not mandatory, prior experience in chat support will be considered a significant advantage. We are looking for candidates with anywhere between six months to two years of relevant experience in customer service roles. This position offers a competitive monthly salary ranging from Rs 37,000 to Rs 42,000, reflecting the importance of the role within our organization. The work location is strictly in-person, fostering a collaborative environment where team members can engage directly and support one another.

This opportunity is ideal for individuals who are eager to grow their customer service careers in a dynamic and supportive setting. The flexible shift structure provides a balance that can accommodate various personal schedules, while the in-person work environment encourages teamwork and professional development.

If you are a motivated customer support professional seeking a role that combines flexibility, career growth, and a collaborative workplace, we encourage you to apply. Join us and contribute to delivering exceptional service experiences to our valued customers.