Client Services Associate

Job Summary
We are a rapidly expanding company dedicated to providing outstanding service and support to our clients. Our team values professionalism, teamwork, and a strong commitment to excellence. We are currently looking for a motivated and detail-oriented Client Services Associate to join our team. In this role, you will act as the primary liaison for clients, ensuring they receive prompt, courteous, and effective assistance at all times.

Key Responsibilities
As a Client Services Associate, you will be responsible for responding to client inquiries via phone, email, or chat in a timely and professional manner. You will assist with various account management duties and support the onboarding process for new clients, helping them transition smoothly. When client issues arise, you will work to resolve them efficiently or escalate them to the appropriate team members if needed. Maintaining accurate and current records of all client interactions is essential to ensure continuity and quality of service. Additionally, you will provide administrative support to the Client Services team as required, contributing to overall team efficiency.

Required Qualifications
To succeed in this role, you must possess strong communication and interpersonal skills to engage effectively with clients. The ability to multitask and stay organized in a fast-paced environment is crucial. Proficiency in basic office software, including Microsoft Office and Google Workspace, is required to perform daily tasks efficiently. A high school diploma or equivalent qualification is mandatory for this position.

Preferred Qualifications and Benefits
Previous experience in customer service is preferred and will be considered an advantage. While not required, a college degree is also viewed favorably. This is a full-time position offering a competitive monthly salary ranging from Rs20,000 to Rs40,000, reflecting experience and qualifications.

If you are passionate about delivering excellent client service and eager to contribute to a dynamic and growing team, we encourage you to apply and become an integral part of our company’s success.