Recovery Officer - Hyderabad

Leopards Courier Services

گزشتہ کل شائع ہوئی 16 نے دیکھا Report Job

PKR. 27,500 - 27,500/Month

Job Summary
We are seeking a dedicated and proactive Debt Recovery Specialist to join our team on a full-time basis. This role focuses on recovering outstanding debts by engaging customers through effective communication and timely follow-ups. The successful candidate will be responsible for reviewing overdue accounts, addressing customer inquiries, and negotiating payment arrangements that benefit both the company and its clients. Maintaining accurate records and ensuring compliance with regulatory requirements are critical aspects of this position. Collaboration with sales and operations teams to resolve customer issues is also a key component of the role.

Key Responsibilities
- Proactively engage with customers to recover outstanding debts and minimize overdue payments.
- Review customer accounts regularly and contact those with overdue balances to initiate recovery discussions.
- Respond promptly and professionally to customer inquiries related to their accounts and payment status.
- Negotiate and propose payment plans that are mutually beneficial, aiming to prevent payment delays and support customer retention.
- Consistently meet or exceed monthly recovery targets set by the organization.
- Accurately log all recovery activities and update customer records in the system to maintain transparency and traceability.
- Ensure all recovery processes comply with relevant regulatory timelines and guidelines to uphold company standards.
- Collaborate closely with sales and operations teams to address and resolve any customer complaints or queries efficiently, fostering a positive customer experience.

Required Qualifications
- Bachelor’s degree is mandatory for this position.
- At least 1 year of experience in debt collection, recovery, or a related field.
- Proficiency in MS Excel and general MS Office applications to manage data and reporting effectively.
- Strong verbal and written communication skills to interact professionally with customers and internal teams.
- Ability to handle customer complaints with tact and professionalism, ensuring satisfactory resolutions.
- Experience in maintaining detailed and accurate reports in accordance with organizational requirements.

Additional Information
- This position requires the candidate to work on-site (in-person).
- The monthly compensation for this role is Rs 27,500.

Candidates who meet the above qualifications and are eager to contribute to a dynamic and results-driven recovery team are encouraged to apply. This role offers an excellent opportunity to develop your skills in debt recovery while working within a supportive and collaborative environment.