Customer Relation Officer

Aodour pvt

۲ دن پہلے شائع ہوئی 15 نے دیکھا Report Job

PKR. 50,000 - 50,000/Month

Job Summary
We are looking for a dedicated Customer Service Representative to join our team and provide exceptional support to our customers. This role is pivotal in managing customer inquiries, resolving complaints efficiently, and processing orders and modifications accurately. The successful candidate will handle escalations across multiple communication channels while maintaining professionalism and composure under pressure. Strong computer skills and a customer-focused mindset are essential to excel in this position.

Key Responsibilities
Maintain a positive, empathetic, and professional attitude toward customers at all times, ensuring a welcoming and supportive experience. You will respond promptly to customer inquiries via phone, email, chat, or other communication platforms, providing clear and accurate information. Effectively acknowledge and resolve customer complaints, aiming for swift and satisfactory solutions.

A thorough understanding of our products is necessary to answer questions accurately and assist customers in making informed decisions. You will be responsible for processing orders, forms, applications, and requests with meticulous attention to detail to avoid errors. Keeping accurate and up-to-date records of customer interactions, transactions, comments, and complaints is critical to maintaining service quality.

Collaboration with colleagues is essential to ensure seamless service delivery and resolve issues that require cross-functional support. You will provide constructive feedback on customer service processes to help identify areas for improvement and enhance overall efficiency. Additionally, this role includes managing a team of junior customer service representatives, guiding them to achieve high performance and maintain excellent customer satisfaction levels.

Ultimately, you will ensure overall customer satisfaction by delivering professional, courteous, and timely support, reinforcing the company’s commitment to outstanding service.

Required Qualifications
Candidates must possess a high school diploma, general education degree, or an equivalent qualification. The ability to remain calm and composed when dealing with stressed or upset customers is crucial for success in this role. Proficiency with computers and comfort using various software applications is required to manage customer interactions and process orders efficiently. Previous experience in customer support or a related field will be highly valued, as it demonstrates familiarity with customer service dynamics and problem-solving skills.

Job Details
This is a full-time, in-person position offering a monthly salary ranging from Rs50,000.00 to Rs60,000.00. The role provides an excellent opportunity to contribute to a customer-focused team and develop your professional skills in a dynamic and supportive environment.

If you are passionate about delivering exceptional customer service, enjoy working collaboratively, and thrive in a fast-paced setting, we encourage you to apply for this rewarding position. Join us and be part of a team dedicated to exceeding customer expectations and fostering long-term relationships.