Call Center Agents

Job Summary
Z Media Technologies is currently seeking motivated and dedicated Call Center Agents to join our night shift team, working from 8 PM to 5 AM. This position is based at our office located on Bolan Street near Soneri Bank in Soan Gardens, Block D, Rawalpindi, Islamabad, Punjab. The successful candidates will play a crucial role in managing incoming customer calls, delivering accurate information about our products and services, resolving customer concerns efficiently, and upholding the highest standards of service quality. This role offers an excellent opportunity for individuals eager to enhance their customer service skills within a dynamic and supportive work environment.

Key Responsibilities
As a Call Center Agent, you will be responsible for promptly answering incoming calls and engaging with customers in a professional and courteous manner. You will provide clear and accurate information about our products and services, ensuring that customers leave the interaction well-informed. Handling customer complaints with patience and effective problem-solving skills is essential to maintaining customer satisfaction. Additionally, you will be required to document all customer interactions accurately in our system to ensure proper follow-up and record-keeping. Meeting or exceeding the performance targets set by management will be a key focus, contributing to the overall success of the team and company.

Required Qualifications
Candidates must possess strong communication skills to effectively interact with a diverse customer base. Basic computer proficiency is necessary to navigate call center software and accurately record customer data. The ability to work the night shift from 8 PM to 5 AM is mandatory for this role. While prior experience in a call center or customer service environment is advantageous, it is not a strict requirement, making this position accessible to motivated individuals seeking to start or grow their careers in customer service.

Preferred Qualifications and Benefits
Previous experience in customer service or call center roles will be considered a plus, as it can help you adapt quickly to the demands of the position. We offer a competitive salary package complemented by additional performance-based incentives, rewarding your dedication and hard work. Our workplace culture is supportive and friendly, fostering teamwork and opportunities for personal and professional growth. This is a full-time employment opportunity with stable working hours, providing job security and a consistent schedule for night shift workers.

If you are committed to delivering excellent customer service and can thrive in a night shift environment, we encourage you to apply for this rewarding role at Z Media Technologies. Join us and become part of a team that values quality service and employee development.