Complaint Coordinator

Orbit Housing

گزشتہ کل شائع ہوئی 2 نے دیکھا Report Job

PKR. 50,000 - 50,000/Month

Job Summary
We are looking for a dedicated professional with expertise in managing customer complaints through a calm and solution-oriented approach, combined with efficient handling of administrative responsibilities. This role plays a crucial part in ensuring seamless operations and maintaining high customer satisfaction levels within our organization. The ideal candidate will possess a background in electrical engineering along with proven experience in complaint resolution and customer support.

Key Responsibilities
The successful candidate will be responsible for receiving, logging, and monitoring customer complaints, particularly those related to technical and electrical issues. Close coordination with maintenance and electrical teams is essential to guarantee timely and effective resolution of problems. Following up with both customers and internal departments to confirm that complaints have been fully addressed is a key part of the role. Maintaining detailed complaint records and preparing summary reports for management review is required to track trends and performance. Additionally, the role involves assisting with basic administrative duties and supporting coordination efforts across various teams. The candidate will also provide technical insights and guidance based on their electrical engineering knowledge whenever necessary to aid in problem-solving.

Required Qualifications
Candidates must hold a Diploma in Electrical Engineering (DAE Electrical) and have 2 to 3 years of experience in complaint handling or customer support roles. Strong communication and documentation skills are essential to ensure clear, accurate, and professional reporting. Proficiency in MS Office applications is required to manage records and reports efficiently. The ideal candidate will demonstrate excellent problem-solving abilities and persistent follow-up skills to drive issues to resolution effectively.

Preferred Qualifications and Benefits
Experience in administrative or coordination roles will be considered an advantage, enhancing the candidate’s ability to manage multiple tasks and collaborate across departments. This is a full-time, on-site position, which facilitates direct interaction and coordination with teams and customers, ensuring prompt and effective communication. The role offers a competitive monthly salary ranging from Rs50,000 to Rs60,000.

If you are a proactive individual with a technical background and a passion for delivering exceptional customer service, we encourage you to apply and become an integral part of our team’s success.