Branch Incharge - Alipur Chattha

Job Summary
We are looking for a committed Branch Supervisor to manage the day-to-day operations of our branch, encompassing sales, recovery, administration, and accounts. The successful candidate will play a pivotal role in ensuring strict adherence to standard operating procedures (SOPs) and company policies as directed by the Head Office and zone management. This position demands a proactive leader who can effectively handle customer complaints, drive the team towards achieving sales targets, maintain high service standards, and safeguard both company assets and customer holdings.

Key Responsibilities
The Branch Supervisor will oversee all branch functions, including operations, sales, recovery, administration, and accounts, ensuring smooth and efficient workflows. A critical aspect of the role is to enforce compliance with established SOPs and company policies consistently across all activities. The supervisor will promptly address and resolve customer complaints and queries, maintaining a positive customer experience.

Monitoring and responding to reports from various zones is essential to ensure timely clearance and follow-up on pending matters. The role also involves maintaining organized filing systems for stationery, uniforms, and administrative records to support operational efficiency. Expense control and voucher management are key responsibilities, requiring vigilance to prevent discrepancies.

Accurate and timely data entry, along with proper maintenance of records and sheets, is vital to support reporting and decision-making. The Branch Supervisor must lead and motivate the team to enhance sales performance and corporate collections, fostering a culture of achievement and accountability. Maintaining high service quality standards is paramount to uphold the company’s reputation.

Achieving sales targets and meeting operational key performance indicators (KPIs) are core objectives. Additionally, the supervisor will ensure the safety and security of company assets and customer holdings, implementing necessary controls and protocols. Collaboration with the legal team is required to manage employee-related matters, comply with government regulations, and navigate interactions with agencies and local political entities.

Required Qualifications
Candidates must hold a bachelor’s degree from a recognized institution. A minimum of 1-2 years of relevant experience in branch operations or a comparable role is essential. Strong people management and leadership skills are necessary to effectively guide and motivate the team.

An analytical mindset with the ability to approach challenges systematically will help in problem-solving and decision-making. Proficiency in MS Office applications is required to manage data and reporting tasks efficiently. Excellent verbal and written communication skills are critical for interacting with customers, team members, and external stakeholders.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in sales or recovery functions, or familiarity with legal and regulatory frameworks, will be at an advantage. This is a full-time position based at the branch location, requiring in-person attendance.

The monthly salary for this role ranges from Rs 25,000 to Rs 30,000, reflecting the responsibilities and expectations associated with the position. The Branch Supervisor will have the opportunity to develop leadership skills and contribute significantly to the branch’s operational success and customer satisfaction.

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This role is ideal for a motivated professional seeking to advance their career in branch management within a structured and supportive environment. If you are a results-driven leader with a commitment to operational excellence, we encourage you to apply.