Job Summary
We are looking for a mature, professional, and sensible Front Desk Officer with 4 to 5 years of relevant experience to join our team. The ideal candidate will have excellent communication skills in English and a strong ability to manage international, client, and supplier calls efficiently. This role demands a well-presented individual who can handle front desk operations with professionalism and interact courteously with visitors, management, and external contacts, ensuring a positive representation of the company.
Key Responsibilities
The Front Desk Officer will be responsible for managing all incoming calls, addressing inquiries, resolving complaints, and redirecting calls or taking messages for the appropriate personnel. You will receive and distribute letters, packages, and other correspondence to relevant departments promptly. Preparing outgoing mail, including drafting correspondence and securing parcels for dispatch, is also part of the role.
You will be expected to check, sort, and forward emails to the concerned recipients without delay. Monitoring office supplies, especially stationery, and placing orders as needed to maintain smooth office operations will be essential. Assisting management with administrative tasks such as travel arrangements, hotel bookings, and scheduling is required.
Additional duties include scanning and couriering indents, maintaining accurate records of suppliers’ and clients’ contact information, managing meeting schedules, and sending invitations as necessary. Keeping the front desk area tidy, organized, and stocked with necessary materials like pens, forms, and paper is crucial. As the face of the company, you must present a professional appearance and demonstrate courteous behavior toward visitors, guiding them appropriately.
Required Qualifications
Candidates must have 4 to 5 years of relevant experience in a similar front desk or administrative role; experience outside this field will not be considered. Strong spoken English skills are essential, with the ability to understand and communicate effectively during international, client, and supplier calls. A professional demeanor, maturity, and sound judgment in handling various situations are critical.
Excellent organizational skills, attention to detail, and the ability to multitask and manage time efficiently are required. The candidate must maintain a presentable appearance, with proper dressing sense and good manners at all times.
Preferred Qualifications and Benefits
Experience working closely with senior management, including CEOs, to understand and fulfill their requirements is highly desirable. Familiarity with office administration software and communication tools will be an advantage.
This is a full-time, on-site position with a monthly salary starting from Rs 37,000. The candidate must be physically present at the office to perform the duties effectively.
This role is vital for maintaining smooth front office operations and ensuring a positive first impression of the company. If you meet the above qualifications and are committed to professionalism and excellence, we encourage you to apply.