Customer Service Agent II

Job Summary
Sabre is a global leader in travel technology, committed to transforming the travel experience through innovative solutions that address complex industry challenges. At the core of the travel ecosystem, Sabre powers a wide range of platforms including mobile applications, online travel portals, airline and hotel reservation systems, and travel agent terminals. Headquartered in Southlake, Texas, we serve customers in over 160 countries, creating a dynamic and personalized marketplace that adapts to the evolving needs of airlines, hotels, and travel agencies worldwide. We are currently seeking a Sabre Advisor to join our team as the virtual ambassador of our campaigns, delivering exceptional customer service that leaves a lasting positive impact.

Key Responsibilities
As a Sabre Advisor, you will be responsible for providing outstanding customer support by assisting and guiding customers through their inquiries, updates, and problem resolution. You will maintain a high standard of verbal and written English communication, engaging confidently and conversationally with a diverse customer base. Demonstrating empathy and reassurance is essential to ensure customer concerns are addressed effectively and efficiently.

You will be expected to exhibit excellent typing speed and accuracy, paired with strong comprehension skills to manage customer interactions smoothly. Creativity and problem-solving will be key as you think outside the box to deliver world-class service and innovative solutions. Conducting research to identify alternatives and resolve issues promptly is a critical part of your role.

Maintaining a customer-centric approach, you will ensure every interaction is positive, attentive, and friendly. You will also utilize various technical tools such as Microsoft Office, Salesforce, Rally, and Genesys to support and enhance customer engagement, with experience in these platforms preferred.

Required Qualifications
Candidates must have a minimum of 12 months’ experience in a customer service environment, demonstrating the ability to manage both local and international customer interactions via calls, chats, and emails. Experience working in a shift-based schedule is required, as is strong communication ability combined with the capacity to multitask and handle multiple customers simultaneously.

Preferred Qualifications and Benefits
Experience in the hotel, hospitality, travel, or tourism sectors is highly advantageous, as is a background in front-of-house concierge services. Familiarity with customers from the Asia-Pacific region is also desirable, enhancing your ability to connect with a diverse clientele.

Sabre offers a competitive compensation package along with several valuable benefits. Employees enjoy a year-end break from December 26th through December 31st, paid parental leave, and comprehensive health insurance coverage. An annual performance bonus rewards your contributions, while formal and informal programs recognize and celebrate your achievements.

For ongoing professional growth, Sabre provides unlimited access to the Udemy e-Learning platform, supporting continuous learning and development.

We carefully evaluate all applications against the outlined criteria and will notify candidates as their application progresses. Only those meeting the minimum requirements will be considered for subsequent stages of the selection process.

Join Sabre and play a vital role in shaping the future of travel by delivering exceptional service that connects people with meaningful travel experiences.