Sr Support Engineer II (L2 Production support) New

Job Summary
Zinnia is a premier technology platform focused on accelerating growth in the life and annuities sector through innovative enterprise solutions and data-driven insights. Our platform streamlines the buying, selling, and administration of insurance products, helping millions secure their financial futures. With over $180 billion in assets under administration, we proudly support more than 100 carrier clients, 2,500 distributors and partners, and over 2 million policyholders. Our culture is built on three core values: be bold, team up, and deliver value.

We are seeking a Technical Lead with deep expertise in job scheduling and automation to join our team. In this role, you will apply your extensive experience in software support operations and cycle management to maintain seamless and efficient workflows. Your proficiency with Broadcom Automic, Python, API integration, and database management will be critical in diagnosing and resolving complex technical issues. You will provide 24/7 support, ensuring high levels of customer satisfaction and operational excellence.

Key Responsibilities
Lead and mentor a team of software support engineers, offering expert guidance on job scheduling tools and cycle management processes. You will oversee troubleshooting efforts to swiftly identify and resolve software issues reported by customers, minimizing any operational disruptions. Collaboration with development teams will be essential to tackle complex technical challenges and implement robust, long-term solutions.

You will configure and optimize job scheduling workflows using Broadcom Automic scripting and automation techniques, driving efficiency and reliability. Additionally, you will lead integration initiatives between job scheduling tools and external systems or APIs to improve interoperability and functionality. Conducting thorough system performance analyses and developing continuous improvement strategies will also be part of your responsibilities.

Clear documentation of solutions and effective communication with both technical and non-technical stakeholders are vital to promote transparency and knowledge sharing throughout the organization.

Required Qualifications
Demonstrated experience with Broadcom Automic scripting and other automation and scheduling tools is essential. You should have hands-on experience with ETL/ELT processes and be familiar with data integration and transformation tools such as Informatica or SSIS. A solid understanding of data warehousing concepts and best practices is required, along with knowledge of data quality and data governance principles. Experience working in cloud-based environments and leveraging cloud technologies is also necessary.

Preferred Qualifications and Benefits
At Zinnia, you will join a dynamic team of innovative professionals committed to transforming the insurance industry through advanced technology and insightful data solutions. We cultivate a collaborative environment where creativity and expertise flourish. Our dedication to diversity and inclusion ensures a welcoming workplace for all, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

If you are passionate about driving technological excellence and operational efficiency in a fast-paced, evolving environment, we invite you to apply through the careers section on our website. Join Zinnia and contribute to a company that values bold ideas, teamwork, and delivering meaningful value to clients and policyholders alike.