Customer Relations Officer

Abacus Outsourcing

۹ گھنٹے پہلے شائع ہوئی 23 نے دیکھا Report Job

PKR. 37,000 - 37,000/Month

Job Summary
We are looking for a motivated and dedicated Customer Service Representative to join our team in Islamabad on a full-time basis. This role is well-suited for candidates holding a bachelor’s degree or higher, whether you are an experienced call center professional or a fresh graduate eager to start your career. The primary focus of this position is to manage customer inquiries and resolve issues efficiently while thriving in a dynamic, fast-paced environment. The role requires working six days a week on rotational 8-hour shifts, offering a structured schedule and excellent opportunities for career advancement within the organization.

Key Responsibilities
As a Customer Service Representative, you will be responsible for promptly and professionally handling customer queries to ensure a positive experience. You will work to resolve customer problems effectively, aiming to maintain high levels of customer satisfaction and retention. In addition to direct customer interaction, you will utilize social media management tools such as Hootsuite and Buffer to assist with communication and organizational tasks. Strong communication and organizational skills are essential to support daily operations and contribute to the smooth functioning of the team.

Required Qualifications
Candidates must possess a bachelor’s degree or higher. While prior experience in a call center environment is preferred, fresh graduates with excellent communication skills and a willingness to learn are encouraged to apply. Proficiency in social media management tools like Hootsuite and Buffer is required to help manage customer interactions and internal communications effectively. Strong verbal and written communication skills, along with solid organizational abilities, are critical for success in this role.

Preferred Qualifications and Benefits
This position offers significant opportunities for career growth within the company, allowing motivated individuals to advance professionally. The role provides a competitive monthly salary ranging from Rs37,000 to Rs42,000. The work location is based in Islamabad, and the position requires full-time, in-person attendance. The rotational shift schedule ensures a balanced approach to work and personal life, supporting employee well-being.

Joining our team means becoming part of a supportive environment where you can develop your skills and contribute to delivering excellent customer service standards. If you are enthusiastic about engaging with customers, solving problems, and growing your career, this opportunity could be an excellent match for you.