Team Leader

Mars BPO

۳ دن پہلے شائع ہوئی 30 نے دیکھا Report Job

PKR. 30,000 - 30,000/Month

Job Summary
Mars BPO, a prominent leader in business process outsourcing services, is seeking a skilled and motivated Team Lead to manage a team of customer service representatives. This role is ideal for a dynamic professional who thrives in a fast-paced, performance-oriented environment that values innovation, teamwork, and excellence. The successful candidate will demonstrate proven leadership experience, exceptional communication and organizational skills, and a genuine passion for mentoring and developing team members to reach their highest potential.

Key Responsibilities
As a Team Lead, you will be responsible for guiding and motivating your team to consistently achieve daily, weekly, and monthly performance goals. You will continuously monitor team performance, provide constructive feedback, and implement effective strategies to enhance productivity and service quality. Identifying training needs within the team is a critical part of your role, as you will organize and facilitate relevant training sessions to ensure ongoing development aligned with industry best practices.

You will oversee daily operations, streamline workflows, and enforce strict adherence to company policies and protocols to maximize operational efficiency. Acting as the primary point of contact for clients, you will address any concerns promptly, ensuring high levels of client satisfaction and fostering strong client relationships. Additionally, you will prepare and present detailed performance reports to senior management, highlighting successes, challenges, and areas for improvement.

Maintaining a positive and productive work environment is essential; therefore, you will proactively resolve any team conflicts or issues. Ensuring full compliance with company policies, procedures, and quality standards will also be a key part of your responsibilities.

Required Qualifications
Candidates must have at least 2 years of experience as a Team Lead within a BPO or a related customer service environment. Strong leadership skills are essential, along with excellent communication and interpersonal abilities. The ideal candidate will be adept at managing multiple tasks efficiently while working under pressure. Proficiency in MS Office applications and CRM software is required to support daily operations and reporting.

Preferred Qualifications and Benefits
This position offers a significant opportunity to take on a leadership role within a growing and dynamic organization. You will work in a fast-paced environment that encourages professional growth and career advancement. The salary range for this role is competitive, between Rs30,000 and Rs70,000 per month, reflecting experience and performance.

Additional benefits include a drop-off service for female employees residing within a 10 KM radius, ensuring safe and convenient transportation. This is a full-time, in-person position based in Karachi, providing a stable work environment with direct team engagement.

Join Mars BPO to elevate your career by leading a committed team and driving operational excellence in a supportive, innovative workplace. Your leadership will be instrumental in shaping the success of both your team and the organization.