Booking Officer

Job Summary
We are looking for a committed and skilled Customer Care professional to join our team on a full-time basis. The ideal candidate will have at least two years of experience in customer service and possess strong computer skills. This role requires an individual who can efficiently manage customer inquiries and provide timely resolutions, ensuring a positive customer experience. The position offers a competitive monthly salary ranging from Rs40,000 to Rs50,000.

Key Responsibilities
The primary responsibility of this role is to deliver exceptional customer service by promptly addressing and resolving customer inquiries and issues. You will be expected to maintain accurate and detailed records of all customer interactions and transactions using our computer systems. Clear and professional communication with customers via phone, email, or other communication channels is essential.

Collaboration is a key part of this role, as you will work closely with team members and other departments to ensure that customer needs are met and satisfaction is achieved. Additionally, you will be responsible for continuously updating your knowledge of the company’s products, services, and policies. This ongoing learning will enable you to assist customers more effectively and provide accurate information.

Required Qualifications
Candidates must have a minimum of two years’ experience in a customer care or related role. Strong computer proficiency is essential, including familiarity with customer service software and basic office applications such as word processing and spreadsheets. Excellent communication and interpersonal skills are crucial to interact effectively with customers and team members.

The ability to manage multiple tasks simultaneously and work efficiently in a fast-paced environment is required. Strong problem-solving skills and a keen attention to detail will help you handle complex customer issues and maintain high service standards.

Preferred Qualifications and Benefits
While not explicitly stated, candidates who demonstrate a passion for customer service and possess a strong technical aptitude will be highly valued. This role offers a full-time position with a competitive salary package between Rs40,000 and Rs50,000 per month, reflecting the importance of the role within our organization.

If you are a proactive individual who thrives in a dynamic environment and enjoys helping customers, we encourage you to apply and become a vital part of our customer care team.