Service officer - Multan

Job Summary
We are looking for a committed and professional individual to join our team in a full-time, on-site position dedicated to delivering outstanding after-sales support. The successful candidate will be instrumental in ensuring high levels of customer satisfaction by efficiently managing complaints, processing claims, and enhancing product knowledge among dealers and technicians. This role demands excellent interpersonal skills, the ability to communicate technical information clearly, and a readiness to travel frequently as part of the job.

Key Responsibilities
The primary focus of this role is to provide comprehensive after-sales services that uphold and improve customer satisfaction. You will be responsible for promptly addressing customer complaints, identifying root causes, and implementing effective corrective measures to resolve issues. Managing claims accurately and within set timelines is essential to maintain smooth operational workflows. Additionally, you will conduct product awareness sessions targeted at dealers and auto technicians, helping to deepen their understanding of our products and improve overall support quality.

Required Qualifications
Candidates must hold a Diploma of Associate Engineering (D.A.E) in either Mechanical or Electrical disciplines. A minimum of 2 to 3 years of relevant experience in a similar after-sales or customer support role is required. Strong interpersonal and customer service skills are essential to engage effectively with clients and internal teams. The ability to explain technical issues clearly and simply to non-technical audiences is critical. Proficiency in computer applications for reporting and communication is also necessary. Finally, the candidate must be willing and able to travel frequently to fulfill job requirements.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in automotive or technical training environments will find this role particularly rewarding. This position offers an excellent opportunity to leverage your technical expertise and customer service skills in a dynamic and supportive work environment. If you are motivated to contribute to after-sales excellence and enjoy working closely with customers and technical teams, we encourage you to apply and grow your career with us.

This role is ideal for professionals seeking to make a meaningful impact by ensuring customer satisfaction and fostering strong relationships with dealers and technicians through effective communication and support.