Customer Service Representative

Career Consultants

۴ دن پہلے شائع ہوئی 47 نے دیکھا Report Job

PKR. 32,000 - 32,000/Month

Job Summary
Our client, Career Consultants Inc., is currently seeking a motivated and customer-focused Customer Care Executive to join their team in Lahore. This is a full-time position offering a competitive monthly salary ranging from Rs. 32,000 to Rs. 45,000, complemented by attractive incentives and commission opportunities. The ideal candidate will have prior experience working in a call center environment and possess excellent communication skills in both English and Urdu, with a neutral dialect to ensure clear and effective interactions.

Key Responsibilities
The Customer Care Executive will be responsible for managing both inbound and outbound customer calls with professionalism and efficiency. This includes addressing customer inquiries, resolving complaints, and providing accurate and timely information about the company’s products and services. Maintaining a high level of customer satisfaction is essential, achieved by delivering prompt and effective solutions tailored to customer needs.

Additionally, the role requires careful documentation of all customer interactions and updating relevant databases to ensure records are accurate and up-to-date. Collaboration with team members and management is also a key part of the position, aimed at continuously improving customer service processes and enhancing overall service quality.

Required Qualifications
Candidates must have completed at least intermediate education or hold a graduate degree. A minimum of 4 to 6 months of experience in a call center or customer service role is required to ensure familiarity with the demands of the position. Fluency in both English and Urdu is essential, with a neutral dialect preferred to facilitate clear communication with a diverse customer base.

Preferred Qualifications and Benefits
While prior experience in a similar customer care role is advantageous, it is not mandatory. The position offers a competitive salary package that includes performance-based incentives and commissions, providing an excellent opportunity for motivated individuals to increase their earnings. Working in a dynamic and supportive environment located in Lahore, candidates will benefit from exposure to professional growth and development opportunities within a reputable organization.

This role is well-suited for individuals seeking to build or advance their careers in customer service. If you meet the qualifications and are enthusiastic about delivering exceptional customer experiences, this position provides a promising platform for professional advancement and skill enhancement.

Interested candidates are encouraged to apply and become part of a team dedicated to excellence in customer care.