Customer Representative Officer

We are looking for a friendly and professional Customer Representative Officer who will also manage front desk responsibilities. This role requires excellent communication skills, a customer-focused attitude, and the ability to handle various tasks efficiently. As the first point of contact for visitors and customers, the ideal candidate will represent the company with a positive and welcoming demeanor.

Key Responsibilities:

Front Desk Management:

Greet and welcome visitors with professionalism and courtesy.
Answer, screen, and direct phone calls and inquiries.
Manage appointment scheduling and maintain a clean, organized reception area.
Provide general administrative support, including filing, document handling, and office supplies management.

Customer Service:

Handle customer inquiries and concerns via phone, email, or in person.
Assist customers with product or service information and resolve complaints effectively.
Direct customers to the appropriate department or personnel based on their needs.
Keep records of customer interactions and ensure timely follow-up on unresolved issues.

Coordination and Communication:

Liaise with various departments to address customer requests or direct visitors.
Provide relevant information about the company and its services to visitors and callers.
Manage incoming and outgoing mail, packages, and deliveries.

Data Entry and Reporting:

Maintain customer data and updated internal systems with relevant information.
Prepare daily reports of front desk activities and customer inquiries.

Sales and Marketing Support:

Assist with occasional marketing activities, such as distributing promotional materials and handling customer queries during campaigns.
Help in maintaining customer satisfaction surveys or feedback forms.

Key Qualifications:

High school diploma or equivalent; additional qualifications in customer service or office management are a plus.
Proven experience as a Receptionist or Customer Service Representative.
Excellent verbal and written communication skills.
Proficiency in MS Office (Word, Excel, Outlook).
Ability to multitask, manage time effectively, and stay organized.
Strong interpersonal skills with a friendly and approachable personality.