We are seeking a proactive and technically skilled Azure Support Engineer to join our IT operations team. The successful candidate will take ownership of diagnosing and resolving issues related to Azure Virtual Desktop (AVD) environments, user access issues, and general Microsoft cloud infrastructure. You will support our internal team and remote users, ensuring smooth and stable operations across our Azure estate.

Key Responsibilities:

  • Monitor, triage, and resolve issues related to:

    • AVD session freezing, performance degradation, and login failures

    • Windows AVD app and Remote Desktop client incompatibility

    • User experience problems related to endpoint devices (network, graphics drivers, etc.)

  • Perform AVD health checks, review diagnostics, and interpret session logs

  • Manage and troubleshoot issues across:

    • Microsoft Entra ID (formerly Azure AD)

    • Microsoft 365 identity integration with AVD

    • RDP protocol behaviour, UDP vs TCP configuration, and session policies

  • Assist in maintaining and optimising the Azure environment, including:

    • VM health

    • User session scaling

    • FSLogix

    • Image integrity

  • Identify trends in recurring problems and recommend automation or configuration adjustments

  • Liaise with Microsoft support as needed to escalate complex issues

  • Maintain clear documentation of troubleshooting steps, resolutions, and incident outcomes

Technical Skills Required:

  • Strong experience with Azure Virtual Desktop (AVD) deployment and support

  • Hands-on experience with Windows 10/11 multi-session environments

  • Knowledge of Microsoft Remote Desktop Protocol (RDP) behaviour and registry-based tuning (e.g. fClientDisableUDP)

  • Familiarity with:

    • AVD client logs and diagnostics (%LocalAppData%||...)

    • Endpoint performance tuning (GPU drivers, hardware acceleration, etc.)

    • Network troubleshooting (latency, bandwidth, packet loss)

  • Ability to analyse and respond to Microsoft 365/Azure endpoint service outages

  • Comfortable using tools like Event Viewer, Performance Monitor, and Reliability History

  • Knowledge of AVD diagnostics and troubleshooting PowerShell scripts is a plus

Soft Skills:

  • Clear written and verbal communication

  • Ability to document issues for both technical and non-technical audiences

  • Strong attention to detail and process adherence

  • Comfortable working independently and handling escalations under pressure

Desirable Qualifications:

  • Microsoft Certified: Azure Administrator Associate (AZ-104)

  • Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
جولائی ۲۰, ۲۰۲۵
تاریخِ اِشاعت:
جون ۱۹, ۲۰۲۵

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فَنِ حِساب داری / ٹیکسیشن · 51-100 ملازمین -

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