Officer Documentation & Billing (Sea Port Terminal)

An established company based in Karachi is looking for an experienced Assistant Manager to oversee Port Operations and Cargo Handling. This role focuses on managing gate operations and related services within the Customer Care Department, ensuring the smooth and efficient processing of containers at sea ports. The position requires working in a fast-paced, regulated environment with rotational shifts, handling a diverse range of customers, transporters, and documentation under pressure. The company plays a vital role in enhancing container capacity and operational efficiency at Karachi Port, contributing significantly to global trade connectivity and regional economic development through strategic infrastructure investments.

Key Responsibilities
- Ensure consistent compliance with QHSE policies.
- Enforce organizational policies, SOPs, and work instructions within your area of responsibility for yourself and your team.
- Supervise all gate functions at Karachi Port, including verifying the accuracy and completeness of documentation and system data before container processing.
- Oversee container inspections and seal verifications prior to advancing containers to subsequent stages.
- Maintain uninterrupted gate activities and processing operations to ensure operational continuity.
- Execute instructions and special assignments as directed by senior management.
- Ensure full compliance with all legal and regulatory requirements related to port operations.
- Promptly report any observed non-compliance or irregularities.
- Maintain confidentiality of sensitive information unless authorized by senior management.
- Demonstrate integrity and professionalism in all situations.
- Keep yourself and your team updated on changes in policies, procedures, and work instructions.
- Provide support to subordinates and superiors to help fulfill their responsibilities effectively.
- Coordinate efficiently with peers and other departments to enhance operational efficiency.

Required Qualifications
- Bachelor’s or Master’s degree, preferably in Supply Chain Management or a related field.
- 3 to 5 years of relevant experience in shipping line operations or port cargo handling.
- Basic proficiency in English reading and writing.
- Competent in basic computer operations and typing skills.
- Experience in front-desk dealings and supervision of document management.
- Ability to work effectively under pressure in a regulated, fast-paced environment with rotational shifts.

Preferred Qualifications and Benefits
- A minimum of 5 years’ experience in shipping line operations is highly desirable.
- This is a full-time, in-person role based in Karachi.
- The salary range is PKR 50,000 to 80,000 per month, with an offered package of approximately PKR 130,000.
- Benefits include four gross bonuses annually, free life and health insurance, outpatient department (OPD) allowance, shift allowance as per company policy, and provident fund contributions.

This position provides a challenging opportunity to contribute to the efficient management of port operations at a leading maritime hub. It supports the company’s mission to drive innovation and strengthen global supply chain connectivity.