Key Responsibilities:

  • Respond to inbound customer inquiries via phone, email, or chat regarding products, orders, services, and pricing.
  • Assist customers in understanding our packaging and printing products and services.
  • Process customer orders accurately and efficiently.
  • Resolve customer issues, complaints, and concerns with professionalism and efficiency.
  • Maintain detailed records of customer interactions and transactions.
  • Provide information on delivery timelines, product specifications, and service features.
  • Collaborate with the sales and production teams to meet customer needs and expectations.
  • Ensure that all customer requests are addressed in a timely manner, ensuring a positive customer experience.
  • Follow up on any customer queries to ensure complete satisfaction.
  • Identify opportunities for improvement in the customer service process.

Qualifications:

  • Previous experience in customer service, preferably in the packaging, printing, or manufacturing industry.
  • Strong communication skills (both verbal and written).
  • Excellent problem-solving skills and the ability to think on your feet.
  • Ability to multitask and prioritize tasks efficiently.
  • Proficiency in Microsoft Office and CRM software.
  • A positive and friendly attitude with a customer-first mindset.

Skills & Attributes:

  • Strong phone etiquette and active listening skills.
  • Detail-oriented with strong organizational skills.
  • Ability to work in a fast-paced environment.
  • Ability to work both independently and as part of a team.

Benefits:

  • Competitive salary.
  • Training and development opportunities.
  • A dynamic work environment.

 

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
مارچ ۰۴, ۲۰۲۵
تاریخِ اِشاعت:
فروری ۰۳, ۲۰۲۵

Packaging Daddy (SMC - Private) Ltd

فنون / تفریح · 11-50 ملازمین - لاہور

...

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