Onboarding and project managing for CMV companies of an Upper SMB to Mid Market scale onto the Motive platform within a deadline of 90 days.I own their entire onboarding process starting from a formal Kick-Off Call with executive-level customers followed by providing online training and having regular sprints with the executives to make sure everything is on track and their fleets are comfortable using our platform.I also work on projects of software integration and ensure the timeline is met for integration.I advocate for the customer internally and get their issues escalated within Motive in a timely manner.Being totally customer-centric and advocating for them is a key responsibility of the entire Customer Success team and a goal of Motive as a whole!

To provide Technical support to the Electronic logging device for truckers across North America.
Troubleshooting the Electronic logging device in case it is unable to perform its core functions. Looking through the software provided at the backend and going through details and messages received to determine if there is a malfunction and if it is then the type and whether it can be resolved on a call or has to be escalated to an engineering department. Going through extensive steps in order to resolve and troubleshoot the device issues and escalating to engineering for further checks.
Guiding Truck drivers about their compliance-related daily logs and resolving their issues in relation to connectivity, automatically recorded driving events, and manually recorded driving events and their duty statuses. Going through the entire keeptruckin APP with the drivers and explaining the features and guiding them to use the APP.

Guiding the Fleet Administrators about their dashboard usage and daily operations in relation to managing their fleet of trucks and drivers and managing operations in relation to their dashboards.

Successfully achieving the set targets by the management in terms of CSAT, Quality, adherence, and case resolutions. Have been successfully achieving quarterly bonus targets set by the management.

In short, providing complete technical support to the drivers and Fleet Managers to resolve their issues pertaining to any Electronic device malfunction, dashboard management, or APP usage.

Worked as a QA for an international Brand of Hair care GKhair Headquartered in Islamabad. Responsibilities are to ensure proper quality laid down in the SOP is to be followed and for this purpose every interaction is to be evaluated of every Medium (Chats, Calls, E-Mails, Zen Desk).For the purpose of making sure each and every Solacier is adhering to the quality laid down, training and quiz initiations along with regular refresher training is organized. Also successfully implementing Ergonomic ways of providing seamless and efficient Customer support with minimum level of stress endured by the Solacier.

Maintaining Data in Google Sheets with the purpose of having a Trend Report on Daily basis (Time, Product, Issues etc.). Adhering to the dynamics of changing trends, a system of critical thinking for the purpose of having accurate allotment of Resources has been successfully implemented is the Sales and support department.

Identifying issues related to the Department and working on it successfully I-e Maintaining SOP for Sales and Customer Support.

Worked as a Guest service executive in Radiology Department with the responsibility to
make appointments for MRI, CT scan, Ultrasound, Mammogram, Bone Density, and X-Ray.
Entrusted with the responsibility to check approvals and book according to the approved
cases with a close eye on the correct CPT codes and scan requirements for insurance
claims purposes. Confirming the approvals to be in the correct state protocol ensuring
revenue gain for the company. co-coordinating with the Hospital’s insurance department
to gain re-approvals and correction for any given approval with valid codes or scan
identity mentioned.
Worked as a receptionist for 3 months on the Radiology desk thus knowledgeable on
insurance card acceptance and deductions. Profound knowledge of booking offices for
Radiology Department. Aware of entire protocols for booking radiology scans
especially MRI & CT scans which include patient’s diet if required and medication intake
in relation to particular scans for Heart CT scan or pelvic MRI and etc.
After hours of non-availability of the manager, have been entrusted with the
responsibility to act as an assistant to the manager and take care of inpatient
appointment’s for the scanning which includes Emergency cases for MRI or CT Scan as
well as if required, to reschedule appointments.
Handling any type of complaint related to outpatient services for Radiology with
excellent patient satisfaction remaining in the context of the Organizations limits.
Also coordinating in providing new patients for scanning to other newly operational
branches of Burjeel Hospital Abu Dhabi i-e Deer fields mall branch or Makani mall
branch.
Coordinating with the VIP team to ensure the smooth progress of the Royals or other VIP
Patient’s

I have also worked in the Call Center at Burjeel Hospital where initially was not only a CC Representative, but also, later on, I was made In charge of the Radiology Department. I was entrusted with the opportunity to develop the Call Center for Radiology.
My job role was to provide training and support for Radiology Department’s outbound and inbound customer handling for agents receiving inbound calls and making outbound appointments. Handling patient complaints with a 5-star rating from the management team. 
Co Ordinating shift Management with the Call Center Manager for a staff of around 30 including males and females as per the requirement of the department and the agents.
Planning and executing departments socializing initiative activities such as monthly organization of Lunch or any outside activity.
Also in addition to this, training any new comers when given the oppurtunity.

Worked as a Sales Agent in sales department and had the responsibility to make sales in the North American Continent. Sales Included Quran learning, Arabic Language learning.
Keeping follow-up of potential clientele and providing ideas on how to expand services in different areas of expertise I-e ideas for

• Pronunciation of proper Arabic Alphabets in proper Arabic Accent
• How to perform Salah ( Prayer )

 To venture out in destinations as field promoters for Pepsi max (new brand).
 Promoting the brand new addition of play station 3.
 Working as a field promoter for homes r us furniture.
 Working as field promoter for coca cola (diet).
 Worked as field promoter for red bull (sugar free).
 Worked as sales promoter for electronic brand Nokia 5800 Xpress music.
 Worked as sales promoter for electronic brand Nokia 5310 Xpress music.
 Worked as a sales promoter for electronic brand Sony Bravia