I am a dedicated and focused Software Support Analyst with 2 years of experience providing comprehensive technical support to doctors, staff, insurance providers, pharmacies, and hospitals within the complex healthcare IT landscape. At Sovereign Medical Group New Jersey, I excel at building strong relationships with a diverse range of stakeholders and resolving their application-related queries efficiently and effectively through multiple channels.Key Responsibilities:Provide prompt and accurate phone and email support to a wide range of healthcare professionals regarding Sovereign Medical Group\'s software applications.Conduct thorough Regression Testing Automation (RTA) and Quality Assurance (QA) checks to ensure seamless integration and functionality of applications with Electronic Medical Records (EMRs).Collaborate with internal development teams to troubleshoot and resolve software issues, escalate critical problems, and document solutions for future reference.Maintain detailed records of interactions and support logs to track progress and identify trends.Stay abreast of evolving healthcare IT regulations and software updates to ensure compliance and optimal user experience.Proactively research and propose improvements to existing support processes and documentation to enhance efficiency and customer satisfaction.

I thrived as a Patient Support Representative at My Derm Specialist, utilizing my organizational skills and dedication to patient care to ensure a smooth and efficient experience for every individual. Adept in navigating eClinicalWorks (ECW) systems, I excelled in scheduling appointments, maintaining accurate records and charts, and facilitating various aspects of patient care.Key Responsibilities:Managed patient scheduling, ensuring timely appointments and minimizing wait times.Communicated effectively with patients regarding appointments, follow-up procedures, and insurance coverage.Provided assistance with prescription refills and renewals, liaising with pharmacies for efficient medication management.Handled medical records requests, accurately retrieving and delivering documents when needed.Maintained detailed patient charts and records, ensuring accuracy and adherence to HIPAA regulations.Resolved patient inquiries and addressed concerns with empathy and professionalism.Impact:Increased patient satisfaction through efficient scheduling and timely communication.Reduced appointment errors through meticulous chart maintenance and verification procedures.
Successfully navigated hospital referrals, ensuring seamless transitions for patients.

Worked as an eClinicalWorks-savvy Patient Service Representative, leveraging exceptional communication skills to address patient inquiries across phone and tickets.Provided patients with accurate and timely information regarding appointments, referrals, and prescription refills, exceeding satisfaction benchmarks.Adroitly managed patient calls, efficiently scheduling appointments and routing inquiries to appropriate departments, streamlining patient navigation and reducing call duration.Utilized deep expertise in eClinicalWorks to resolve patient queries efficiently, increasing first-call resolution rate by 80%.Proactively identified and addressed patient needs, communicating prescription refill requests and referrals, ensuring smooth transitions within the healthcare system.

Delivered exceptional customer service as a Live Chat/Email Support Representative at Foodpanda, resolving pre- and post-order inquiries with empathy and efficiency.Boosted customer satisfaction through prompt and accurate resolution of order issues, food discrepancies, and delivery concerns.Juggled multiple communication channels, seamlessly resolving customer inquiries via Live Chat and email on a high-volume platform.Championed proactive problem-solving, collaborating with internal teams to resolve complex order issues and ensure customer satisfaction.Mentored and assisted junior agents, imparting knowledge and best practices to elevate team performance and efficiency.

Streamlined enrollment processes for clients, ensuring accurate and timely coverage.Proactively monitored client eligibility and notified them of upcoming renewals, minimizing lapses in coverage.Provided expert guidance on plan options, tailoring recommendations to individual needs and budgets.Assisted clients with plan changes, navigating complex procedures and resolving inquiries efficiently.Maintained high client satisfaction ratings through responsive communication and commitment to personalized service.

Worked here as an Acting Warehouse In charge. Maintaining weekly and monthly stock as needed by clientele. Processing Gate Passes for the future reference. Conducting of the supplies via different mediums.

Worked as an Assistant Production Manager. Maintance of Weekly and Monthly Production as per need. Keeping records of the every single transaction.