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概要
Business Professional with over 8 years of experience working in multi national banks, educational and healthcare sector with an exposure of visiting many foreign countries. Also worked as a freelancer side by side for various investment and recruitment firms along with designing websites and writing content for those websites for clients globally.
A strong communicator, negotiator with excellent business development, time and team management skills.
Well versed with Ms Office and various other tools.
工作经历
Head of Business Development
Marketing Manager
Roles and responsibilities
Providing leadership in Business Development.
Responsible for identifying new business opportunities and channeling the same to the business development teams.
Working closely with Management and evolve marketing strategies.
Develop suitable propositions for different market segments.
Conceive, formulate, lead and succeed in development of clientele.
Work closely with execution departments and prepare RFPs, Master Service Agreements
Building a BD team, prospect, propose, follow up and close business deals
Facilitate the sharing of best practices from within and outside the organization and implement them Provide support during process acquisition and transition
Accountable for client interface until the process reaches steady state operation.
Deputy Manager - Business Communication Centre
Roles and responsibilities
Creating and conducting presentations and orientations
Providing assistance to the Higher Management
Handling of administrative matters
Database management
Managing internal and external communication for the head office
Ensure ownership of the assigned task and department
Oversee the operation of the business center while managing staff members
Research and development
Improving the information flow among the group
Monitor, evaluate and develop to ensure continuous improvement
Conducting internet research for adding more creativity to the project assigned
Resignation reason: Got married and relocated
Customer Relationship Officer
Roles and responsibilities
Ensure ownership of assigned floor zone
Ensure issuance of customer letters/thank you letters/statement
requests within TAT
Migrate customers to the ADCs (i.e. NSBC / ATM / Drop box )
Participate in daily/weekly brief & debrief
Participate in Clinic/Round
Attend all training sessions
Meet KPIs (Liability & Wealth targets)
Generate new to bank business
Generate referrals for new to bank business
No a/c discrepancies
Review and resolve pending cases
Review attrition trend
Contact entire portfolio at least once a quarter
Compliance Activities
Log all customer verbal and written complaints
Associate Relationship Manager
Roles and Responsibilities
Meet KPIs (Liability & Wealth targets)
Generate new to bank business
Upgrade existing portfolio to RPB and in core bucket to 250k .
Generate referrals for new to bank business
Portfolio Management
No a/c discrepancies
Review and resolve pending cases
Review attrition trend
Contact entire portfolio at least once a quarter
Compliance Activities
Adhere to CAAML policies and process flows (such as a/c
opening documentation, CVR, compliance call back etc)
Service Activities
Log all customer verbal and written complaints and follow CMS
process flow
Ensure ownership of assigned floor zone
Ensure issuance of customer letters/thank you letters/statement
requests within TAT
Ensure implementation of all CE activities
Migrate customers to the ADCs (i.e. NSBC / ATM / Drop box /
E-statement)
Governance Activities
Participate in daily/weekly brief & debrief
Participate in Clinic/Round
Attend all training sessions
